Helium 10 Review Request Extension: Status & Alternatives
In this guide
The quick answer
Is the Helium 10 review request extension still available?
The Helium 10 review request extension, called Seller Assistant, is discontinued. Helium 10’s June 11, 2026 notice confirms that updates and active support have ended. For current review requests, use Amazon’s native Request a Review button or consider Helium 10 Follow-Up for automation.
If you found my older video while searching for a free Helium 10 review request extension download, this update will save you some confusion. The original recommendation covered Seller Assistant, a browser tool for requesting reviews from inside Amazon Seller Central.
Its appeal was straightforward: handling multiple requests reduced the repetitive work of opening orders individually. Today, I would choose the review workflow based on your order volume, the time you can spend, and whether you already pay for a plan with automation.
An old download listing may still be visible. Helium 10 recommends uninstalling Seller Assistant and moving to Follow-Up; the two tools do not support automatic migration of preferences and automations.
Affiliate disclosure
Some links are affiliate links. If you purchase through them, I may earn a commission at no extra cost to you. Read the full disclosure.
Watch the original Seller Assistant walkthrough — archive
This is the longer tutorial linked in the original video description. It shows the old extension workflow and is included for context, rather than as current installation guidance.
Which Amazon review-request option should you use?
Start with how much work you need to handle. A seller checking a handful of orders has different needs from someone managing requests across a larger catalog.
| Option | What it does | When to consider it |
|---|---|---|
| Seller Assistant | Former browser review-request tool. | Historical reference; discontinued. |
| Amazon Request a Review | Manual requests in Seller Central. | A free process for manageable order volume. |
| Helium 10 Follow-Up | Automated requests and order management. | A supported paid workflow that reduces repetitive work. |
My suggestion: learn the manual process first. Once you understand an eligible order and a completed request, it becomes easier to evaluate automation and spot settings that do not match your intentions.
Explore Helium 10 before choosing a plan
Get a free account and explore the available Xray research access. For eligible upgrades, compare VOVA6M20 for 20% off your first six months with VOVA10 for an ongoing 10% discount. Confirm the offer at checkout; Follow-Up is separate from free account access.
Explore the free account and offersHow to request a review for free in Seller Central
Amazon’s Request a Review guidance allows one request per order between 5 and 30 days after delivery. The standardized message asks for a product review and seller feedback in the customer’s preferred language.
- Sign in to Seller Central and open Orders → Manage Orders.
- Open an eligible order’s details.
- Select Request a Review and follow the confirmation prompt.
- Keep track of requests so another person or tool does not repeat them.
Count from delivery. The purchase date and delivery date may differ by several days. Before deciding that an order is eligible, check the event Amazon uses for its review-request window.
Amazon already requests reviews on sellers’ behalf. Using this optional feature does not guarantee a response, and you should not follow it with another review request through Buyer-Seller Messaging.
How to use Helium 10 Follow-Up for review requests
Helium 10 Follow-Up lets you manage post-purchase communication from your account dashboard. For review collection, start with Amazon’s standard request template. It gives you a clearer workflow to configure and monitor.
The current Follow-Up FAQ states that the Free plan does not include Follow-Up. Confirm your subscription access and monthly allowance before setting it up.
- Connect and check your account. Confirm the intended seller account and marketplace appear in Helium 10.
- Create an automation. Open Follow-Up, choose Email Automation, then New Automation.
- Select Request a Review. Use Amazon’s default template and inspect the order filters.
- Review the timeline. The review-request template uses an Order Placed trigger. Check its wait period alongside actual delivery timing and Amazon eligibility.
- Save and activate. Choose Save and Exit, then check the status toggle. A saved automation still needs to be active.
Helium 10’s automation setup guide explains these controls. Give your automation a descriptive name, such as “US review requests,” so future checks are easier.
What about older orders?
New automations do not run retroactively. For eligible earlier orders, Follow-Up’s Orders page supports selecting orders and choosing Request a Review. These requests enter a queue rather than sending immediately. Check the manual and automated request guide before processing a backlog.
Keep review requests neutral and avoid duplicates
Amazon’s product review guidance prohibits incentives and attempts to influence a customer’s rating. Keep these boundaries in place whether you use a button, an automation, or a package insert:
- Ask for honest feedback without requesting a positive or five-star rating.
- Do not offer discounts, gifts, refunds, or other rewards in exchange for reviews.
- Do not select only customers you expect to be happy.
- Do not ask customers to remove or change their reviews.
For a team, I would assign one owner to review requests and document which tool handles them. This makes handovers easier: another teammate can check the record before taking action.
A teammate already requested a review. Should automation send another?
No. Treat that order as already handled. Check the request history across your tools before processing it again; switching software does not create permission for an additional request.
Requests went out, but the review count did not rise. What next?
First check whether requests were actually sent or remain queued. Then review the product experience: unclear instructions, packaging damage, and inaccurate listing details are useful issues to investigate. Keep customer participation voluntary and avoid chasing a specific rating.
Seller Assistant and Xray serve different purposes
The video description also mentions Xray, which can make the extension names confusing. Seller Assistant handled review requests. Xray belongs to Helium 10’s product research toolkit and helps you examine market opportunities.
The current Helium 10 Chrome extension provides research information such as estimated sales, revenue, and competitor data. Those research estimates help you evaluate products; installing that extension does not recreate Seller Assistant’s review-request workflow.
If your goal is researching a potential product, explore Xray. If your goal is contacting existing buyers for reviews, use the request options explained above.
Get a free Helium 10 account and explore discounts
My free-account offer lets you explore Helium 10 and the current free Xray access available with it. Research limits depend on your account. Follow-Up requires an eligible paid plan, so check that separately before upgrading.
VOVA6M20
20% off
Your first six months on an eligible subscription.
VOVA10
10% off
An ongoing discount on an eligible subscription.
These are the offers shared in my Helium 10 coupon guide. Check the accepted code, billing period, and final price at checkout.
Get the free account and discountsHelium 10 review request extension FAQs
Should I reinstall Seller Assistant if it stops working?
Helium 10 recommends removing the discontinued extension. Reinstalling it does not restore ongoing maintenance. Use Amazon’s native button or configure Follow-Up instead.
How long can the first Follow-Up order sync take?
Helium 10’s FAQ gives an initial sync estimate of 24–48 hours after activation and account connection. Check the seller account, marketplace, and connection before assuming missing orders indicate a failed setup.
Are product reviews and seller feedback the same?
Product reviews address the item, while seller feedback addresses the purchasing experience with the seller. Amazon’s standard request asks for both, but you should read their results separately when deciding what to improve.
Can I customize Amazon’s standard review request?
The native request uses Amazon’s standardized language. Follow-Up also supports custom communication, but a custom email is a separate workflow. For straightforward review requests, I would start with Amazon’s standard template.
Explore more Helium 10 tutorials
The original description also links to my broader beginner tutorial below. Use it to explore the toolkit, then check current documentation for feature availability, prices, and interface changes.
Learn one tool at a time
Browse my Helium 10 playlist and choose the tutorial that matches your next task. Check each video’s age alongside current product guidance.
Browse the Helium 10 playlistChoose one request method, check its settings, and give the process a clear owner. Then spend your attention on the feedback itself: what confused buyers, what disappointed them, and which product improvements you can make next.
Vova :)