Unicargo Review: Amazon FBA Freight Forwarder & Logistics Company

Unicargo Review - Amazon FBA Freight Forwarder And Logistics Company

Hey there! Welcome to the Unicargo review!

Today, we're diving into the world of Unicargo, a remarkable company that specializes in assisting sellers in shipping their products worldwide.

Throughout this article, we'll explore the inner workings of Unicargo, its structure, and most importantly, how it can benefit you as a viewer by seamlessly transporting your cargo across the globe.

Free audit of your logistics supply chain: https://www.unicargo.com/partner-program-supply-chain-optimization/

Unicargo coupon code: PROAUDIT10 The audit also grants you a 10% OFF discount for your first shipment with Unicargo.

To make things even easier for you, I've included all the necessary links within the article, allowing you to reach out to the Unicargo team and discover more about their exceptional services.

Oh, and if you still prefer viewing to reading, I've got you covered!

Check out the embedded video below, where you can watch the contents of this article while enjoying a visually captivating experience.

We dive deep into the world of logistics, uncovering valuable insights and discussing their special offer for our community.

Don't forget to hit that play button and enjoy the conversation! 🎥

Refael Elbaz – The Founder Of Unicargo

Before we delve into the details, let me introduce you to my guest for today's blog: Refael Elbaz, the owner and creator of Unicargo. 

Refael founded the company eight years ago in 2015, drawing upon his extensive experience in the logistics and freight forwarding industry.

Having worked with various freight forwarding companies and gaining valuable insights into e-commerce and Amazon businesses, Refael noticed a significant gap in the market.

Traditional freight forwarders struggled to cater to the unique needs of these clients, leaving them without proper support.

Recognizing the immense potential and the need for specialized services, Refael decided to focus on this specific sector. 

"We kicked off our journey with Amazon sales and boy, have we expanded since then! Today, we proudly serve a diverse range of clients and industries, but it all began with our roots firmly planted in the world of Amazon sellers."

~ Refael Elbaz

Interestingly, I have personally worked with Refael during the early stages of my own Amazon journey.

It's exciting to have him as my guest on this YouTube channel, especially since Unicargo has grown significantly since our last collaboration.

What Is Unicargo And How It Can Help You?

Now, let's delve into an overview of Unicargo's offerings. 

Unicargo provides comprehensive shipping solutions, including ocean freight services, air freight services, express shipping, rail transport, and warehousing services worldwide.

As the e-commerce industry flourished, Unicargo experienced rapid growth.

They now have offices in China, and the US, and their headquarters are based in Israel, where their management team operates.

One noteworthy aspect of Unicargo's operations is its strategic warehousing presence.

They have established five warehouses in China, as well as facilities in the US, Germany, the UK, Australia, and Canada.

This enables them to meet the warehousing needs of countless e-commerce businesses.

Notably, Unicargo has been actively acquiring logistics companies since the onset of COVID-19.

They now own a trucking company in the US and another in China.

By building a group of logistics companies, Unicargo aims to offer the best rates and services, ultimately becoming an all-in-one logistics solution.

Now, let's explore how Unicargo can help you grow your business.

In our conversation, I had the opportunity to ask Refael numerous questions from the perspective of a Private-Label Amazon Seller.

To ensure clarity and ease of understanding, I have maintained the format of asking questions and Refael providing insightful answers.

If you face any issues or have further inquiries along the way, feel free to reach out to either of us, and we'll be more than happy to assist you in clearing any confusion. :)

How Does Communication With Unicargo Work?

Vova: Suppose that a seller comes to you searching for a solution to send to Amazon.

They might be like me (a Private Label seller manufacturing in China and shipping to the USA and Canada) or a seller in India (who might be seeking a solution to send to Amazon).

Is it a valid question to ask?

How does the conversation with Unicargo unfold?

I know you have warehouses, but can you confirm if they're designed for storing products?

Refael: Absolutely! Whether you're a Private Label seller, manufacturing in China and shipping to the USA and Canada, or a seller in India looking for a solution to send products to Amazon, you can definitely reach out to us at Unicargo.

We are here to assist sellers from all around the world with their shipping needs.

At Unicargo, we provide a wide range of services beyond just storing products.

In addition to warehousing, we offer Amazon prep services, including labeling, inserts, as well as bundling.

Furthermore, we also handle reverse logistics, which means we manage returns for e-commerce businesses.

So, you can rely on us as your comprehensive freight forwarder, ready to ship cargo from anywhere in the world to anywhere in the world.

It's important to note that every freight forwarding company has its own area of expertise.

If you were to approach an Indian freight forwarder, for example, their strength might lie in importing to and exporting from India.

Similarly, at Unicargo, our expertise lies in serving e-commerce businesses and specializing in the Southeast Asia to North America route.

We also handle shipments to Europe and Israel, but our primary focus is on the Asian market, which is home to many major manufacturers, and North America, encompassing the USA and Canada.

Now, let's dive into how the conversation with Unicargo unfolds.

Over the years, we have developed a tailored approach to meet the diverse needs of our clients, considering the wide range of company sizes and experience levels.

We have created different business units within Unicargo, each acting as a smaller specialized company.

These business units cater to different types of clients, ensuring personalized attention and expert handling.

For instance, if you are a first-time shipper, our dedicated business unit for first-timers is well-equipped to guide you through the process.

We understand that as a newcomer, you may have numerous questions and might not be familiar with the intricacies of logistics, such as import duties, product classification, or customs examinations.

Our team members in this unit are patient, knowledgeable, and prepared to address all your concerns.

They will take the time to answer hundreds of questions, hop on a Zoom call with you, and provide step-by-step assistance until you fully grasp the shipping process, understand the costs involved, and confidently book your shipment.

Additionally, we have specific business units for various industries.

For example, the cosmetics industry holds great importance for us, and we have a dedicated team well-versed in handling logistics for cosmetic products.

We also have a specialized business unit for Amazon aggregators, who are typically larger organizations with supply chain managers and more professional shipping requirements.

This allows us to cater to the unique needs and expectations of different clients.

When a client approaches us, they can reach out via various channels such as email, our website, social media platforms, WhatsApp, or even by phone.

We initiate a process called lead qualification, where we ask relevant questions to understand their specific requirements and direct them to the appropriate business unit within Unicargo.

We inquire about their shipment history in the past 12 months, the marketplaces they sell in, and the industry they operate in.

By gathering this information, we can ensure that they receive the most suitable and tailored support from our specialized teams.

Regardless of the channel through which you contact us, the initial step is to get to know you better and understand your organization.

Are you a one-person operation handling all aspects of your business, a logistics manager in a larger company, the founder or owner, or perhaps a virtual assistant?

These insights, gained from years of experience in the industry, enable us to provide you with the best possible assistance and service.

Free audit of your logistics supply chain: https://www.unicargo.com/partner-program-supply-chain-optimization/

Unicargo coupon code: PROAUDIT10 The audit also grants you a 10% OFF discount for your first shipment with Unicargo.

How Should You Start Working With Unicargo?

Vova: Nice, man! Now, onto the next question: For those who are reading and might be interested in working with you, what should we bring to the table?

Can we simply start a conversation without any preparation?

This way, we can save time for both parties.

What are your thoughts on this?

Refael: Great question! The answer actually depends on the size of the client and their specific situation.

We've noticed that many first-time sellers begin searching for a freight forwarder even before they have their product ready.

They want to understand the costs involved, their landed cost, so to speak.

So, even these smaller sellers can reach out to freight forwarders before their cargo is fully prepared or before production has even begun.

What they need to bring to the table, as you asked, are a few key details.

They should provide an estimated size of their shipping, such as the number of cartons, the dimensions of the cartons, and the weight of each carton.

Additionally, it's helpful to know the location of their supplier, at least the country and city.

With this information, we can begin working with them and provide an estimation.

We understand that as an Amazon seller, you may not have the final destination delivery address yet, as you haven't created your shipping plan.

But rest assured, we know how to handle such cases.

Essentially, we will present them with three or four different options and provide an average estimate.

Let's say you're going to produce a certain product, and it will be ready in about a month.

Based on the details you've given us, we can offer you an estimated shipping cost.

Of course, this estimate may change based on the final delivery address, but it will give you an overview or at least an expectation of the shipping expenses you can anticipate.

Now, if you are a more advanced seller, we would require similar information, but we would also need the destination delivery address and the pickup address.

We would also need to know if there are any additional requirements for your cargo, such as consolidation from multiple suppliers, warehousing options, or distribution to multiple Amazon fulfillment centers and different marketplaces.

The most crucial thing you need to bring to the table when discussing with a freight forwarder is your account details.

This is especially important if you have a specific shipping transaction in mind and require a quote.

Sometimes, people reach out to us simply to learn more about our company, our capabilities, and our locations.

They inquire about the availability of our warehouses as well.

In such cases, it's an open conversation, and there's no need for extensive preparation.

You can come with your questions, and the things you want to know, and we can arrange a meeting, either a Zoom call or even a face-to-face meeting if you're located nearby.

During this friendly conversation, we can explain our business, share our experience, and answer any questions you may have.

Remember, the goal is to have a comfortable and informative discussion where we can address all your queries and provide the guidance you need.

So, don't hesitate to reach out and start the conversation. We're here to assist you every step of the way.

When Do You Pay Unicargo?

Vova: Got it, man! Now, if we're totally satisfied with the answers we receive during our conversation and find ourselves thinking, "Wow, this is intriguing!" it's natural to wonder about the next step—getting a price quote, right?

I mean, once our discussion shifts towards practical matters like, "Hey, Refael, do you have a warehouse in Dallas? Can we send our products there?" that's when the transactional aspect comes into play.

But initially, we're simply seeking information through our questions.

We're like, "Alright, I'm keen to keep working with Unicargo and move forward with a transaction."

So, when exactly do we make the payment?

Is it when you take possession of the cargo, or is it after you've checked the cargo in your warehouse to ensure it matches our discussions?

How does the payment process unfold?

Refael: That's a fantastic question, and it's one that many online sellers often ask.

The topic of payment terms and when to make payments to a freight forwarder can indeed be a matter of discussion and depends on various factors.

Let's consider different scenarios.

If you are an established seller with a significant number of monthly shipments, perhaps around 300 shipments per month, and you already have a working relationship with a freight forwarder, it's quite common for freight forwarders to offer payment terms.

They might provide you with the option of paying within a certain timeframe, such as net 30, allowing you to settle the payment 30 days after the invoice is issued or even after the delivery.

Such payment terms are often offered to clients with a proven track record and a healthy business standing.

Furthermore, payment terms can also be influenced by your company's location and structure.

For instance, if you have a US-based LLC, a European company, or an Israeli company, it becomes easier for us, as freight forwarders, to check the company's history and credibility through external resources like credit score checks.

If your credit score reflects a healthy financial status, we are more than happy to offer credit terms.

This becomes an additional selling point for us, as we not only provide competitive prices but also accommodate our clients with comfortable payment terms.

However, if you are a first-time seller who randomly approached us through our website, provided your account details, and expressed interest in proceeding with a quote, the situation may be different.

Since we don't have a history or prior relationship, it's more likely that we would request payment in advance.

In this case, once we receive your cargo's details and confirm the pickup, our team, including our China office, will coordinate to collect the cargo.

We will measure and verify it to ensure that what we have received matches the information you submitted.

Once everything aligns, we will issue an invoice for payment, and the shipping process will proceed accordingly.

It's worth noting that sometimes discrepancies may arise between the estimated cargo size provided and the actual size of the cargo.

For instance, you may request a quote for a 5 CBM shipment, but upon picking up the cargo, we discover that it is actually 8 CBM.

Such discrepancies can occur due to errors in dimensions or miscommunication between the seller and supplier.

In order to avoid confusion or multiple invoices, we prefer to issue the invoice after verifying the cargo at our warehouse.

This way, we can provide you with an accurate and final invoice before proceeding with the shipment.

However, it's crucial to understand that the payment terms depend on various factors, including your company's size, experience, and the relationship you establish with the freight forwarder.

Even as a first-time shipper, it is possible to negotiate payment terms if you approach the freight forwarder with a focus on building a long-term relationship.

By engaging in conversations, explaining your business, and demonstrating your knowledge and professionalism, you can establish trust and rapport.

Freight forwarders are people too, and when they sense that you are committed to building a solid business relationship, they will often be open to providing payment terms.

They might think, "Alright, this person seems reasonable, knows what they're doing, and although it's their first shipment, we can offer them payment after delivery. It's not a significant risk for us."

Managing finances and mitigating risks when dealing with online clients does require expertise and experience.

At Unicargo, we have developed internal procedures to handle these situations and ensure that we minimize the potential loss of funds.

It's important to note that every freight forwarder, regardless of its size, deals with a certain amount of lost money each year due to non-payment or unforeseen circumstances.

The magnitude of this loss depends on the company's size and the volume of shipments handled.

However, as you can imagine, the larger the company, the greater the potential financial risks.

Vova: So, ultimately, payment terms and arrangements can be negotiated based on who you are, what you bring to the table, and your experience as an online seller.

Factors such as your reputation in the industry, your track record, and your level of engagement can influence the potential for flexible payment terms.

But, for first-time shippers, it is generally expected that payment will be required upfront.

I totally get where you're coming from!

When I started paying for shipments initially, I went all in and paid the full amount.

As a buyer and a customer, it seemed like a reasonable choice at the time since they didn't know me.

But hey, here's my question: Does that even make sense?

Can you still be a newbie without feeling like you're being monitored?

It's like being a fresh "cookie" in the jar, saying, "Hey guys, I'm new here, but trust me, I'm going to rock it!"

So, what do you think?

Refael: Yeah, you're absolutely right!

When you're a first-time shipper, it's generally expected to make the payment upfront.

It's understandable because the freight forwarder doesn't know you yet, and yes, it's like being the fresh "cookie" in the jar, trying to establish trust and show them that you're serious about your business.

But here's the exciting part: as you continue working with the same freight forwarder and build a strong relationship, you have the power to negotiate payment terms that work best for you.

It's a natural progression.

Once you've gone through several shipments with the same provider, you can confidently have that conversation and say, "Hey, my business is growing, and I've been happy working with you as my provider. Now, I need payment terms!"

This is a very common and reasonable request.

As a business owner, you have the right to ask for payment terms that align with your needs and allow for smoother cash flow management.

After all, paying in advance is not the norm in the shipping world.

Traditional freight forwarders used to primarily work with larger accounts and companies, where payment terms were expected and commonplace.

So, as you establish that ongoing partnership and both sides get to know each other better, don't hesitate to bring up the topic of payment terms.

It's a natural progression that reflects your growing business and the trust you've built with your freight forwarder.

Openly discuss your desire for payment terms that suit your evolving needs, and you'll find that most providers are willing to accommodate such requests.

Remember, as your business flourishes and you become a regular customer, you deserve the flexibility and convenience of payment terms.

So, confidently approach the table, whether it's in an online meeting or a face-to-face discussion, and express your need for payment terms.

Rest assured, when you've proven yourself as a reliable partner, you'll find that your request is met with understanding and a willingness to negotiate.

How Can You Follow Up On Your Shipment Progress?

Vova: Nice, man! So, let's say we've started the shipping process.

We've made the payment or arranged payment terms that work for us.

Now, how do we keep track of our precious cargo?

Can we easily find out its whereabouts at any given time?

Will we receive updates via email?

I mean, this might vary, but at least for now, how does it work?

You know, we're all excited first-timers, eager to know where our cargo is.

It's like, "Hey, where's my precious cargo?"

We're really enthusiastic about it.

So, how does the process go?

Refael: Absolutely, Vova!

For every shipment and every client, we assign a dedicated logistics manager who oversees the entire shipping process.

This logistics manager is your go-to person, and you can reach out to them anytime through various channels like email, WhatsApp, Facebook, and even telephone.

Yes, you'll have their direct mobile number.

So, if you ever need immediate communication or if something urgent comes up, you can give them a call.

But that's not all!

We also have a fantastic digital platform that enhances your tracking experience.

Through this platform, you can easily track your shipment, monitor its progress, and access important documents and invoices.

It's like having a virtual window into your cargo's journey.

You can stay updated with all the milestones and see each step along the way right there on the platform.

This means you won't be left in the dark, wondering about the status of your shipment.

Whether you're at home, in the office, or on the go, you'll have the power to stay connected and informed about your precious cargo's whereabouts.

We understand how important it is to have that peace of mind and be able to track your shipment at any given moment.

That's why we are proud to call ourselves a digital freight forwarder. We utilize the power of technology to provide our clients with a seamless and transparent experience.

Transparency is one of our core values, and we love keeping our clients in the loop with as much detail as possible.

Our system is designed to automatically send email notifications at every important milestone of your shipment.

You'll receive updates when your cargo is picked up, booked, departed, arrived, customs cleared, delivered, and even when it's expected to be delivered.

These automated emails are generated by our system to ensure that you're always in the know.

But wait, there's more!

We've gone the extra mile to give you even greater control and visibility.

With our user-friendly online system, you can log in from anywhere, at any time, and track your shipment in real-time.

Not only can you monitor its whereabouts, but you can also access important documents and communications related to your shipment.

We believe that empowering our clients with this level of access is essential in today's fast-paced world.

Now, here's the exciting part: while we pride ourselves on being a digital freight forwarder, we also understand the value of human communication.

Let's face it, logistics can sometimes be a rollercoaster ride with unexpected delays, problems, and the occasional hiccup.

But guess what?

We see these challenges as opportunities!

We want to be there for our clients every step of the way.

While our online platform provides you with everything you need at your fingertips, we also believe in the power of personal connection.

That's why we provide you with a direct telephone number to the very person who handles your shipment.

You can talk to them, ask questions, offer reminders, and consult with them whenever you need to.

This accessibility is one of our main strengths, and it's what our clients love about working with us.

Even though we have a global team of nearly 150 to 200 employees, including myself as the founder, we ensure that we are always available to you.

My WhatsApp number is widely known, and my email is always open.

People reach out to me directly on Facebook and LinkedIn to ask questions and seek guidance.

That's the DNA of our company - a commitment to accessibility and personalized support.

If I'm available, it doesn't matter to me whether you are a client or just a prospect.

You can reach out to me directly, and I'll respond promptly.

That's how I've shaped the culture within our organization, and it's a philosophy that permeates every level, from our managers to our operations team, customer service team, billing, finance, and beyond.

To me, accessibility and the human touch are of utmost importance.

I want every client to know that they have someone to talk to, no matter the day or time - 24/7.

You can pick up the phone and connect with a member of our team.

And if, by any chance, the person you're trying to reach is unavailable, don't worry!

We have an escalation system in place.

You can speak to their manager or even reach out to me directly.

In our organization, there's always someone available to address your concerns, answer your questions, and ensure your satisfaction.

That's what makes our organization truly special.

It's something I've carefully built and nurtured, creating a culture where accessibility and responsiveness are the pillars of our service.

We want you to feel supported and valued at every stage of your shipping journey.

Whether you have a problem, need assistance, or simply want to share your thoughts, we're here to listen and provide the necessary solutions.

Vova: That's awesome, man!

So, transparency is key, and as the owner, you've built a team of people worldwide who work together to provide exceptional service.

But what's even more impressive is that you're still accessible to your clients.

I understand that you might not be able to answer immediately because, after all, you're a busy guy!

But the fact that it's possible to have a conversation with you is fantastic.

Your email is readily available, and I'd love to share all the ways to contact Unicargo with my community.

I want them to have easy access to you and your amazing team.

Refael: Absolutely, Vova!

I'm all about being accessible to my audience.

They can reach out to me through any of the channels listed below:

1. Email: Refael@unicargo.com

2. Facebook: https://www.facebook.com/refaelelbaz999

3. LinkedIn: https://www.linkedin.com/in/refael-elbaz

It's not just a way for people to get in touch with me, but it's also an opportunity for me to learn more about my organization and the needs of my clients.

You know what?

I say this all the time, but I genuinely love it when customers reach out to me, even if they're unhappy or unsatisfied.

I embrace those conversations because they provide invaluable feedback.

I always tell my employees that an unhappy customer is like getting free consulting without an invoice.

It reveals exactly what needs improvement, highlights any processes that require fine-tuning, and it's all for free!

It's like having a consultant right there, guiding us toward becoming even better.

That's why I'm passionate about putting my contact information out there—my emails, telephone numbers, and social media links.

I want customers to feel comfortable reaching out to me, not only to share the good things but also to express any concerns or areas that need improvement.

I believe this open communication is the key to success, not just for our organization but for any freight forwarding company or service provider.

As an owner, it's crucial for me to hear directly from my customers.

I've seen other business owners distance themselves from their companies, leaving everything to the managers.

But I'm a bit different.

I stay connected to every single process by engaging with my clients, and discussing both the positive and negative aspects.

In fact, I prefer to focus on the areas that need improvement because that's where the most valuable lessons are learned.

So, please, Vova, encourage your community to reach out to me.

I genuinely want to hear from them, whether it's about the good things or the areas where we can enhance our services.

It's through these conversations that we grow and continue to provide exceptional service.

Vova: Absolutely, man!

This conversation goes beyond just Unicargo.

It's fascinating to learn about the intricacies of building a successful organization and how trust plays a vital role in that process.

I'm gaining so much insight from our discussion, and it's valuable not only for Unicargo but also for anyone looking to create a trusted and thriving company.

It's really interesting to see how you, as the owner, stay actively involved and visible in the field.

By being present and accessible, you're showing people who you are, and that helps to build trust.

It's all about transparency and open communication, which are the foundations of a trustworthy relationship.

And you know what's really cool?

The way you're taking it a step further is by educating others through videos and sharing your knowledge.

That's an incredible way to build trust even beyond your immediate client base.

When people see that you're willing to share valuable insights and help others succeed, it naturally builds trust and credibility.

I can definitely see how these efforts contribute to the overall success of your organization.

It's about being genuine, being present, and going the extra mile to connect with people on a meaningful level.

That's something special, and it's no wonder why it resonates with your clients and builds lasting relationships.

Free audit of your logistics supply chain: https://www.unicargo.com/partner-program-supply-chain-optimization/

Unicargo coupon code: PROAUDIT10 The audit also grants you a 10% OFF discount for your first shipment with Unicargo.

How Do We Pay Unicargo?

Vova: Refael, I have another question about payments.

How do we go about paying for your services?

Are credit cards and PayPal accepted?

And who handles the payment process?

Since you mentioned being a digital freight forwarder, I assume there's a digital aspect to it.

Can we receive a digital quote and then make the payment digitally through your website?

I know we have the option to speak with your team if needed, but I'm curious to know how much of the process is automated and conducted without human intervention.

Can you shed some light on that?

Refael: Absolutely, Vova!

When it comes to generating invoices, we have a personal touch. It's not some automated process.

Your dedicated account manager, who knows all the details of your shipment and has been in direct communication with you, will be the one to generate the invoice.

They understand the nuances of your specific situation and can ensure that the invoice accurately reflects any additional charges or adjustments that were discussed.

You see, a few years ago, we had a separate billing team responsible for issuing invoices.

However, we realized that they weren't closely connected to the operations and sometimes issues arose.

In some cases, the billing team would send an invoice without anyone from the operations team communicating the details to the client.

This led to unpleasant surprises for our customers, and that's definitely not the experience we want to provide.

So, to address this issue and enhance the customer experience, we made a change.

Now, the invoices are manually generated by the very person who handled your shipment—the account manager who worked closely with you throughout the process.

This ensures that there is a direct line of communication, and you won't encounter any unexpected surprises when it comes to the invoice.

And once your invoice is ready, you'll receive an automated email notification with payment links.

We want to make the payment process as convenient as possible for you, so we offer multiple options.

You can choose to pay using Payoneer, credit card, or bank transfer.

We understand that our clients come from all corners of the globe, so we have bank accounts in various countries such as Israel, the US, Canada, Europe, and China.

This way, you have the flexibility to pay through the method that suits you best.

When you receive the email with the payment link, simply click on it.

If you prefer to pay by credit card, you'll be directed to a secure web page where the payment amount is already specified.

Just enter your card details and click "Pay."

For bank transfers, clicking the link will provide you with all the necessary bank information worldwide.

And if you choose to pay via Payoneer, the email address associated with the payment will be provided.

We've made sure to make the payment process easily accessible and user-friendly.

On our platform, you'll have a comprehensive view of all your invoices, including their current status.

This means you can also make payments directly through our platform, streamlining the process even further.

Secret Sauce Of Unicargo

Vova: Now, as for questions, I think we've covered a lot of ground already.

We've delved into payments, explored Unicargo's DNA, and discussed how everything works.

But you know what?

Sometimes the best questions come out of nowhere and lead to the juiciest answers.

So, let's keep the conversation rolling!

Refael: Absolutely! If I were to ask myself a question, I'd want to know what the secret sauce is that makes Unicargo so special.

Vova: - Ah, the secret sauce!

That's the question I've been waiting for.

Refael, spill the beans!

How did you manage to build Unicargo into a thriving company with hundreds of team members and an ever-expanding list of clients, businesses, and services across different countries?

It sounds like quite the feat, man!

It may not be simple, but I'm genuinely curious to know what you consider to be the most important factors that have contributed to your success.

Refael: That's a fantastic question, Vova!

Building Unicargo into what it is today has been quite a journey.

Let me break it down for you.

First and foremost, scalability is crucial.

Choosing an industry with room for growth sets the foundation for success.

But beyond that, the key ingredient for us has always been providing the absolute best customer experience imaginable.

Customer service and satisfaction are at the core of everything we do.

It's the first thing on my mind when I wake up and the last thing before I sleep.

I constantly emphasize this to my team because, as a service provider, our business revolves around serving our customers.

Without excellent customer service, we simply wouldn't have a business.

It's something many entrepreneurs overlook, but it's the heart of what we do.

I'll let you in on a little secret—I'm obsessed with customer satisfaction.

I even conduct secret shopper missions within my own company.

I disguise myself as a customer and experience our services firsthand.

I observe how my team responds, how quickly they reply, and how they handle problems. I also enjoy engaging with our sales team and prospective clients to understand their journey before they become customers.

Once a new client books a shipment with us, I reach out to them without letting anyone in my team know, introducing myself as the founder, and offering an extra $100 discount.

I become their logistics manager, asking questions and absorbing their experience with our company.

As the owner, I have the critical eye needed to identify areas for improvement.

And that's the key—constant improvement.

As a service provider, the quest for excellence never ends.

There's always something to be better at, and always room for improvement.

It's an ongoing process, but that's what propels us forward.

We constantly take feedback and insights from our experiences and use them to make our organization better.

It's the hunger for being the best that drives us.

Obsession plays a vital role in our success.

When you're truly passionate and obsessed with what you do, you pour your heart and soul into it.

I like to say, "I'm not smart, I'm obsessed."

It's that level of dedication and commitment that pushes us to constantly raise the bar and strive for greatness.

Vova: This is a fascinating glimpse into Unicargo and your personal approach, Refael.

Refael: Yeah! It's important for me to be involved and experience our services as a client.

By becoming a client myself, not just the founder, I can truly understand the customer's perspective and identify areas for improvement.

Vova: That's really cool, Refael. It's all about transparency and accessibility, which starts with you as the owner.

Your openness sets the tone for the entire organization, making it a comfortable and welcoming environment for both employees and customers.

Refael: Exactly! And you know what's interesting?

When my employees see me in these videos, they know I'm not just the owner, but I'm also a client.

It creates a sense of shared understanding and accountability within the team.

Vova: That's fantastic! It shows that you're truly in it for the team's benefit.

When the processes are improved and the organization grows stronger, it ultimately makes their work easier and provides stability.

You're not just responsible for your clients, but also for the well-being of your employees and their families.

Refael: Absolutely, Vova! When you have a company and a workplace, it's not just about the business itself.

It's about the people, the employees who are the backbone of the organization.

We have a responsibility towards them, their families, and their livelihoods.

We hire a diverse range of individuals, with different backgrounds and life stages.

We have team members who are married, with mortgages and responsibilities.

We have individuals in their 40s and 50s who have years of experience.

We also have young professionals just starting their journey and building their families.

With that comes great responsibility.

By building a strong organization, we provide stability to our employees.

And guess what?

It's a win-win situation for everyone involved.

The customers benefit from the exceptional service and support we provide.

The organization itself thrives and grows, which benefits not only the owner but also the employees.

A profitable organization means there's room for growth and development.

Our employees have the opportunity to progress in their careers, receive raises, and envision a future with us.

We create an environment where they can flourish and grow alongside the company.

So, it's a collective benefit.

The customers receive top-notch service, the organization thrives, the owner sees success, and the employees have a stable and prosperous workplace.

It's about creating a positive impact and a bright future for everyone involved.

Vova: Nice, man! I'm truly captivated by this behind-the-scenes look into Unicargo and your personal commitment.

Your dedication to both the company's success and the growth of your team members is truly amazing.

I hope that you continue to flourish together with Unicargo, Refael.

And let's not forget about your clients!

They are an integral part of your journey too.

I hope that Unicargo's services contribute to their success as well.

Free audit of your logistics supply chain: https://www.unicargo.com/partner-program-supply-chain-optimization/

Unicargo coupon code: PROAUDIT10 The audit also grants you a 10% OFF discount for your first shipment with Unicargo.

How Exactly Can Unicargo Help You?

Vova: Once again, here's a friendly reminder for my community that no matter whether you are an experienced professional or a young talent just starting out, Unicargo has the expertise and resources to cater to your logistics needs.

It's a place where dreams are nurtured and supported.

Their team can help you ship your items from anywhere in the world!

Isn't that incredible?

Refael: Absolutely, Vova! Unicargo is here to assist you no matter where you're located on the globe.

However, our true expertise lies in supporting e-commerce businesses.

We understand the unique needs of online sellers like warehousing, fulfillment, distribution, trucking, and even reverse logistics.

We've got you covered at every step of the e-commerce logistics chain!

Whether you're selling on Amazon, Walmart, Target, or through your own Shopify store, whether you use a fulfillment center or handle fulfillment yourself, we are the go-to partner to help you with all your logistics requirements.

We know the ins and outs of customs procedures, regulations, and expanding into new marketplaces.

You can trust us to handle the complexities so you can focus on growing your business.

Unicargo is the ultimate destination for e-commerce businesses, offering a comprehensive range of services to support your shipping needs.

From storing and moving your products to navigating customs and expanding into new markets, we've got the expertise to make your logistics journey seamless and successful.

Vova: Refael, thank you so much for being my guest today.

It has been truly fascinating diving into the inner workings of your company and exploring the secrets to building a strong and thriving organization.

It's incredible to see how far Unicargo has come since we first worked together in 2017.

Time flies, doesn't it?

I'm sure if we could take a leap back in time, we'd be amazed at how things have changed and evolved.

The landscape of the industry must have been quite different, and it's impressive to see how you've navigated through those changes and established Unicargo as a major player in the logistics world.

Thank you for sharing your insights and experiences with us.

It's been an enlightening conversation, and I'm sure my readers and viewers all gained valuable knowledge from it.

We can't wait to see what the future holds for Unicargo and how you continue to revolutionize the world of e-commerce logistics.

Refael: Yeah, it's amazing to think about how it all started, just me in a room with a computer, and now we've grown into something much bigger.

It's a testament to the power of doing good work and meeting the demands of a growing industry.

As long as you stay dedicated and deliver excellent service, the opportunities for growth are limitless.

Vova: Absolutely, Refael. Thank you so much for sharing your journey with us today.

It's been a pleasure having you as our guest, and we've learned so much from our conversation.

Your insights and experiences have been truly valuable.

Refael: Thank you for having me.

It's been a pleasure to dive deep into the world of Unicargo and discuss what it takes to build a successful company.

I'm glad you found it interesting, and I hope so do the readers and viewers.

Vova: Thank you once again, Refael. I honestly appreciate your time and knowledge.

So, how was this conversation?

Absolutely fantastic, isn't it?

But hold on tight because the treat doesn't end here.

I have an exclusive offer waiting just for you all!!!

Unicargo Special Offer: Optimizing Your Logistics Supply Chain

Thanks to my recent conversation with Refael, the founder of Unicargo, he wanted to extend a special offer exclusively for us.

Imagine getting a free audit of your logistics supply chain to optimize your operations and improve efficiency.

Yes, you heard it right – a free audit!

By clicking on the button below, you can take advantage of this amazing opportunity:

Unicargo Partner Program - Supply Chain Optimization

But wait, there's more!

To sweeten the deal, Unicargo is also providing a fantastic 10% OFF discount for your first shipment with them.

That's right, not only do you get expert insights to optimize your logistics, but you can also save money on your very first shipment.

Just use the coupon code PROAUDIT10 during the booking process.

So, whether you're a seasoned e-commerce seller or just starting out, this offer from Unicargo can help you streamline your supply chain and boost your business's success.

Don't miss out on this opportunity to optimize your operations and save on shipping costs.

Grab your free audit and take advantage of the 10% OFF discount with Unicargo today!

And that concludes today's epic post!

Stay tuned, for the next one. 😉

Until then, keep dreaming big and chasing your entrepreneurial goals.

Take care and thrive!

Yours in success, 🚚

Vova :)