How to Handle Amazon's Video Verification Process: Essential Tips For Sellers With A Lawyer

Getting flagged for Amazon’s video verification can be stressful.

However, it doesn’t always mean your account is at risk of immediate suspension.

In fact, video verification is often just part of Amazon’s standard process for verifying seller identity or investigating specific issues.

In a recent video on my channel, I spoke with David Miller, an experienced Amazon attorney, to break down:

1. How this process works,

2. What to expect during the call, and

3. How to prepare so you can get through it smoothly.

In this article, I’ll explain everything in an easy, digestible manner so everyone can follow along.

But before that, do you need expert help with Amazon legal issues?

David can help!

Visit his website (DAM Law Firm) or give him a call @ 646-760-2844 (USA).

Watch All My Videos With David Miller On YouTube

What Is Amazon’s Video Verification?

Amazon uses video verification to confirm the identity of sellers and ensure compliance with its policies.

It’s typically triggered by:

1. Account setup for new sellers.

2. Concerns about account activity or documentation.

3. Investigations into flagged transactions or products.

David clarified an important point: “It does not necessarily mean you are going to be suspended, but it is something you need to take seriously. Ignoring it will almost for sure result in suspension.”

While most video verification calls happen as scheduled, problems can occur, and knowing what to do if Amazon misses the call can help prevent unnecessary account issues. Learn more here: What to Do If Amazon Misses Your Video Verification Call

What to Expect During the Call

The video call typically lasts about 30 minutes.

You’ll be speaking with an Amazon employee, though you won’t be able to see them.

Here’s what happens:

1. Identity verification: You’ll be asked to hold up a valid ID (driver’s license or passport).

2. Business verification: You may need to show corporate documents, bank statements, and invoices.

3. Answering questions: Amazon might ask clarifying questions about your account or products.

This process is designed to confirm that your account information is accurate and your business operations are legitimate.

If Amazon identifies serious policy concerns during this call, it may raise Section 3 issues. Learn more here: Must-Know Facts About Amazon Section 3 Suspensions

Essential Preparation Steps

If you’re scheduled for a video verification call, don’t go in unprepared.

David emphasized bringing both printed and electronic versions of all critical documents.

Here’s a checklist:

1. Valid government-issued ID such as your driver’s license or passport.

2. Corporate documents such as business registration papers, LLC documents, or partnership agreements.

3. Bank statements, including recent statements linked to your Amazon account.

4. Invoices for flagged products. If a specific ASIN was flagged, have a strong invoice ready to prove authenticity.
   
   

“If you were flagged for a specific ASIN, make sure you have a strong invoice to show it,” David advised.

Even with the right paperwork, Amazon may still claim the details are insufficient. Knowing how to respond correctly can help you avoid delays or suspension. Learn here: What To Do If Amazon Says You Haven't Provided Enough Information

What If You Don’t Know Why You Were Flagged?

Sometimes Amazon doesn’t clearly explain why you’re being asked to do video verification.

In that case:

1. Contact Account Health: Ask them for more context.

2. Consult an expert: A professional can help you identify the likely issue.

3. Review recent changes: Check if any new products, suppliers, or account activity could have triggered the review.

David stressed: “Do your best to get to the bottom of it. Consult an expert if needed. Going in unprepared won’t help.”

Why Taking This Seriously Matters

Failing to attend or properly prepare for the video call can lead to:

1. Account suspension.

2. Funds being withheld.

3. Permanent damage to your seller reputation.

On the other hand, treating this process with care increases your chances of passing verification quickly and keeping your account in good standing.

In some cases, video verification is triggered by restricted or regulated products. Read this guide to understand the risks: Why You Should Review Amazon's Restricted Products Policy

When to Get Legal Help

If you feel overwhelmed or unsure about the process, it may be worth consulting with an Amazon attorney like David Miller.

A lawyer can help you:

1. Prepare the right documents.

2. Anticipate Amazon’s questions.

3. Respond effectively if Amazon challenges your information.

Get in Touch with David!

1. Website: https://www.damlawfirm.com/

2. YouTube: DAM Law Firm YouTube Channel

3. Instagram: @davidallenmillerlaw)

4. TikTok: @davidallenmillerlaw

5. Facebook: David Miller - Facebook

6. LinkedIn: David Miller - LinkedIn

7. Email: David@damlawfirm.com

8. Phone: 646-760-2844

Final Thoughts

The Amazon video verification process isn’t something to fear, but it does require preparation.

Bring the right documents, take the call seriously, and don’t ignore the notice, doing so will almost certainly result in suspension.

For more help with Amazon legal issues, watch my full playlist with David or reach out to him directly 646-760-2844 (USA).

Watch All My Videos With David Miller On YouTube