What to Do If Amazon Misses Your Video Verification Call: Essential Steps With Amazon Seller Lawyer

If Amazon misses your scheduled video verification call, it can feel alarming, but it doesn’t have to derail your account.

In my latest YouTube conversation with Amazon seller lawyer David Miller, we broke down exactly what you should do in this situation.

From why taking a time-stamped screenshot of your login is essential to how quickly you need to reschedule the call, David shared practical steps to protect your account and funds.

Want more insights?

Watch All My Videos With David Miller On YouTube

In this article, I’ve summarized our discussion so you can act with confidence and avoid unnecessary penalties.

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Amazon Missed Your Verification Call? Here’s What to Do

Vova: David, I’ve been hearing from sellers who set up their Amazon video verification calls, but Amazon doesn’t show up.

What should they do in that situation?

David: This is happening more than you’d expect.

If you scheduled a verification call and Amazon confirmed the date and time, but they don’t show up, here’s what you need to do.

Capture a Time‑Stamped Login Screenshot

David: First, take a screenshot of you logging in for the call.

Make sure that screenshot clearly shows the date and time.

This is important because if Amazon later claims you didn’t attend the call, you’ll have proof that you were there and waiting.

Without it, you risk unnecessary problems; even a suspension in extreme cases.

Reschedule the Verification Call Immediately

David: Second, reschedule the call immediately.

Don’t just assume Amazon will follow up or that the missed call won’t matter.

If you don’t pass the verification process, Amazon will likely hold your funds, often until the verification is successfully completed.

That’s why you can’t just wait it out and hope for the best.

You need to reschedule and follow up quickly.

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Want to make sure you pass your next identity verification? Read my step‑by‑step guide with David Miller where we detail the documents you’ll need and how to present them effectively: How To Pass The Amazon Seller Identity Verification Video Call

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Could You Be Penalized for Amazon Missing the Call?

David: Now, the good news is that so far, Amazon doesn’t seem to be penalizing sellers or suspending accounts just because the company itself missed the call.

That would be outrageous, of course.

But still, I wouldn’t rely on that.

Having proof that you logged in on time protects you in case there’s any dispute later.

Vova: Great advice. 

The Key Takeaway

Vova: So, the main takeaway is: document everything and reschedule right away.

David: Exactly. If you have the right documentation and you reschedule promptly, you’ll minimize the risk of losing access to your account or your funds.

And if you need help, whether it’s with verification issues or other Amazon legal problems, don’t hesitate to reach out.

Vova: Pretty awesome, David.

Let me share your contact info for anyone who needs help with verifications or other legal issues on Amazon.

1. Website: https://www.damlawfirm.com/

2. YouTube: DAM Law Firm YouTube Channel

3. Instagram: @davidallenmillerlaw

4. TikTok: @davidallenmillerlaw

5. Facebook: David Miller - Facebook

6. LinkedIn: David Miller - LinkedIn

7. Email: Intakes@damlawfirm.com

8. Phone: 646-760-2844 (USA)

Also, I’ve got a playlist with over 30 videos featuring David.

The videos cover different Amazon policies and legal issues for sellers.

Watch All My Videos With David Miller On YouTube

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If Amazon still misses your call and then goes silent, there are other ways to get their attention. Click to read how to reach Seller Support, the Seller Performance team, or even the CEO’s office when Amazon ignores you: What To Do If Amazon Ignores You As A Seller

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Conclusion

Missing a scheduled video verification call can be stressful, but as David emphasized, it doesn’t have to lead to major problems if you act quickly.

Take a clear, time-stamped screenshot showing you logged in on time, reschedule your call immediately, and follow up with Amazon until it’s completed.

These simple steps can protect your account, your funds, and your seller privileges.

And if you need help navigating the process or dealing with other Amazon legal issues, don’t hesitate to reach out for professional guidance.