Fulfillment-Box Review: Prep Centers, Warehouses, Logistics, Order Fulfillment and FBA Preparations!

Choosing a prep center or figuring out how to ship your products across countries can feel tricky.

That’s where Fulfillment-Box steps in.

I recently spoke with Vitali Grenz, the founder of this fast-growing company.

We covered a lot of useful topics, including how Fulfillment-Box helps e-commerce sellers with the fulfillment process for Amazon, eBay, Shopify, WooCommerce, and many other marketplaces.

Vitali also shared real lessons from his journey as a business owner.

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Whether you're just starting out or already growing your store, you’ll find practical tips you can use right away.

I’ve laid everything out in the same order we talked — so it’s easy to follow and apply.

Let’s get started! :)

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Introduction: What We’ll Cover Today

Vova: Hi there! Hope you're having a wonderful day. :)

Today, we're excited to bring you an in-depth review of Fulfillment-Box — a dynamic network of warehouses specially designed for e-commerce sellers.

In our conversation today, we’ll talk about how this network operates and explore ways it can help you, whether you’re an Amazon seller or involved in e-commerce more generally.

We’ve prepared around 20 interesting questions that will shed light on Fulfillment-Box, sharing insight into how the team works and what services they provide.

Meet My Guest: Vitali Grenz, Founder of Fulfillment‑Box

Vova: Joining us to break down the process is Vitali, the founder of Fulfillment-Box.

Welcome, Vitali! How are you?

It’s truly interesting to see how your worldwide setup of warehouses simplifies supply chain for sellers.

Vitali: Hey, Vova! Many thanks for having me. :)

I’m doing great, and I’m really excited to be here today to share what we’ve been building.

As you said, Fulfillment-Box is a network of warehouses, and I’m thrilled to talk about how we’ve structured everything to best serve e-commerce sellers.

Vova: That’s super cool!

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Vitali’s Journey: From Amazon Returns to Global Warehouses

Vova: To kick things off, could you tell us a bit about yourself?

Let’s start with your journey — your story.

I think people would love to know how you ventured into this business and eventually created such a successful network.

There are lots of questions ahead, but I’m sure your personal journey will be both interesting and insightful.

Vitali: Of course! I actually got into warehouse logistics almost by accident, thanks to my involvement in e-commerce.

Back in 2007, I began working with Amazon returns.

At that time, processing returns was one of the very first steps many of us took into e-commerce.

Our early days involved handling products that sellers had returned after buying them from large retailers; we would then resell some of those items.

It was a humble beginning, but it allowed us to learn the ins and outs of the market.

Around that time, niche markets — like products from Apple and even LCD TVs — were just emerging, and we quickly saw the potential in these areas.

Fast forward about five years, and we noticed a growing demand for specialized services in the logistics space, and that's where things began to take off.

Initially, our operations were limited to Germany, simply because that’s where I was based at the time.

Our very first prep center was set up in Bremen, making it a natural choice due to its nearness and convenience.

As time passed and more sellers started reaching out to us for assistance, we realized the need to expand our operations gradually.

We began to scale up, step by step, responding to the increasing demand for efficient logistics services.

While we originally focused on providing services primarily for e-commerce sellers, our expertise allowed us to shift towards a broader focus on logistics, particularly warehouse logistics.

Today, even though we’ve grown into offering advanced logistics services, we still run parts of our business that deal directly with sales.

This experience gives us a deep, firsthand understanding of the unique challenges and needs that sellers across different niches encounter.

Vova: That’s really cool — you’ve experienced the entire process from the very beginning.

You faced all the challenges directly and built a business that reflects those real-life experiences.

It’s fantastic that you truly understand what sellers need because you’ve been there yourself.

Vitali: Exactly. We’ve been in this industry since 2007, and from the very beginning, I took a step-by-step approach to exploring every aspect of warehouse logistics.

I experimented with nearly every business model available, testing and refining our approach as we learned what worked best.

This extensive experience has allowed me to understand the challenges sellers face on a daily basis, what they need to succeed, and how to solve those challenges effectively.

It’s a journey of continuous learning, and every challenge we faced was an opportunity to improve our services.

Vova: That’s really impressive.

-: Gentle Reminder :-

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Vitali: Vitali! Could you explain how your network has grown over time?

Vitali: Sure, let me break that down for you.

We started with just one warehouse in Germany, and then we gradually expanded our operations to include warehouses in Poland and the United Kingdom.

Our approach was always to grow slowly but steadily, and we made sure each new location was chosen with care.

About a year ago, we made a major leap by entering the United States market.

The American market is enormous, and initially, the scale was a little scary.

However, we embraced the challenge, and with careful planning, we were able to set up operations there.

Now, just one year into our US expansion, we have established 12 warehouses across 12 different states — all located near key Amazon hubs.

So, in total, when you add our European, American, and other international locations, we now have 24 warehouses spread across 12 countries.

Check Out Fulfillment-Box Prep Center Locations

Our growth strategy has always been about being where our sellers need us the most, and this global presence is a testament to that.

Vova: That is truly awesome!

Customer Profiles: Who Uses Fulfillment‑Box?

Vova: With such rapid and well-planned expansion, I bet your client base must be quite diverse.

So who are your main customers?

Do you mainly work with Amazon sellers, private label brands, people involved in online arbitrage, wholesale, Shopify sellers, or is it a mix of different types?

Vitali: We actually don’t limit ourselves to one specific niche.

While our main specialization is serving FBA sellers — since we started off as Amazon sellers ourselves — we work with a wide range of clients. 

At one point, up to 95% of our business came from Amazon sellers, which allowed us to develop a high level of expertise in that area.

However, we are open to working with all types of sellers.

We collaborate with those who sell through various online marketplaces, independent websites, and even platforms like TikTok, which is steadily growing in popularity as a new space for e-commerce.

The only exception we have is with temperature-sensitive goods; we don’t handle those.

But beyond that, we’re set up to work with virtually every other type of product and business model.

This flexibility is one of our core strengths, allowing us to cater to a very diverse set of seller needs.

Vova: Fascinating! And what about drop shipping?

Do you work with drop shippers on Amazon or other platforms, or is that outside your main focus?

Vitali: Yes, absolutely — we do support drop shipping.

Drop shipping was actually one of the very first business models we got involved with, running alongside our Amazon sales.

Realizing its potential, we integrated drop shipping into our operations early on.

In fact, we went a step further and developed advanced automation tools specifically for drop shipping.

These tools allow sellers to run their drop shipping operations with minimal manual interference.

This means they don’t need a manager constantly overseeing the process.

The entire system is fully automated, which makes it incredibly convenient.

Personally, I view drop shipping as an excellent supplemental strategy — it’s something you can do alongside your primary business rather than building your entire enterprise around it.

From a logistical standpoint, our warehouses fully support drop shippers, and our automation even lets sellers choose which warehouse they want to use and designate exactly where to send their products, all within our integrated system.

Vova: That sounds very user-friendly.

-: Gentle Reminder :-

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Communication and Support Channels

Vova: So, if I’m following correctly, there’s an application where clients can log in and see a list of all the available warehouses, navigate through the system easily, and understand exactly how everything works.

With that in mind, let’s talk about technical support.

Imagine a seller — whether they’re drop shipping or a private label seller like me — joins your platform.

How does the communication with your team work?

What steps are involved in the support process once someone becomes a part of the Fulfillment-Box system?

Vitali: That’s a great question, and it actually touches on two important aspects — communication and technical support.

First, on the communication side, we currently use platforms like Telegram chat as our primary method of staying in touch with our clients.

This method works really well for us as it allows us to offer real-time support and stay connected in a very direct and efficient way.

However, we are in the process of transitioning to our own application that works with Ysell.pro.

This is a special piece of software we provide for warehouse management.

The basic version is free and supports all the essential needs of our clients.

It’s designed as a single personal account where a client can connect to all our warehouses — or even to other warehouses outside our network if those fulfillment centers use the same software.

Now, regarding technical support, as I mentioned, we currently use tools like Telegram, Skype, or WhatsApp — whichever communication channel is most convenient for the client.

But as we continue to grow, we plan to integrate everything into our software platform by implementing a ticket system.

This new ticket system will ensure that when support requests come in, we can address them quickly and efficiently, reducing any chance for confusion or delay.

Even though our clients see us as one unified company, behind the scenes we handle a multitude of requests from many different clients.

The ticket system will help us manage all of that more precisely and provide a smoother experience for everyone.

Vova: Okay, got it.

That’s a fantastic plan for future upgrades.

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Language Coverage: Global Seller Support

Vova: Now, moving on to one more important aspect: language support.

I have a global audience, including Russian-speaking, Ukrainian-speaking, and plenty of English speakers.

I might even have some followers from various European countries and a few Spanish speakers as well.

With such diversity, what languages does your team support?

Vitali: We support four main languages — German, English, Ukrainian, and Russian — which means that no matter where you’re from, you can get the information you need in your native tongue.

Our technical support team is organized into two shifts: one tailored for the European time zone and another dedicated to North America, so help is always at your fingertips.

Vova: Got it.

Workflow Overview: Software and Order Routing

Vova: Now, let’s dive into the workflow.

Could you explain a bit about what software you use?

I’ve heard some people mention Google Sheets, while others ask about ESL Pro.

What’s your system all about?

Vitali: Sure thing!

We actually provide our clients with our very own proprietary software that is designed to make managing their product catalogs as easy as possible.

This platform allows sellers to add products manually if they prefer, or they can re-import them directly from Amazon without the hassle.

Once imported, products can be easily linked to other marketplaces.

Our system is built to integrate with major platforms like Amazon, eBay, and Walmart, and we also support several European platforms such as Metro and Allegro.

Essentially, all product data and orders are combined into a single, user-friendly interface on the client’s site.

From there, orders are automatically routed to the appropriate prep center.

Many of our clients sell products in both Europe and the US, sometimes under different company names.

But instead of managing two separate inventories, they use one shared product list in our system.

When a customer places an order — say, through Shopify — our software automatically checks where the buyer is located.

If they’re in Germany, the order ships from a European warehouse.

If they’re in the US, it’s fulfilled from a nearby American facility.

Clients can even set their own rules.

For example, if they need to send inventory to Amazon’s FBA warehouses, they just pick the closest prep center, and our system handles the rest — no confusion, no extra work.

It’s a very flexible, efficient solution that optimizes logistics and makes life much easier for sellers.

Vova: Got it.

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Instructor Program: Coaching for New Sellers

Vova: Now, let’s say someone watching this right now is a complete beginner — maybe they haven’t started selling yet and are just exploring FBA in the US.

They might be curious about how all this actually works.

Do you offer any consultations or coaching services?

Maybe a new seller needs help with understanding how a prep center works or just wants to learn more about your company before diving in.

Vitali: Yes, absolutely — we’ve taken a big step in that direction.

We recently launched an initiative called “Instructor” that is basically a consulting service tailored for new sellers.

Generally, our regular support team focuses solely on warehouse-related questions.

They’re great at handling logistics, but marketplace-related issues require a whole different kind of guidance.

And let’s face it, sorting through those details on your own can be overwhelming.

That’s why we developed Instructor.

The main idea is to provide step-by-step guidance to sellers who need that extra helping hand.

If someone has a problem — whether it’s uploading images, setting up a shipping template, or tweaking a few settings — they can send us a list of their questions.

Instead of getting lost in the maze of information, our Instructor, who is an experienced Amazon seller, will book a 30-minute session to walk them through the process.

And it’s not just for Amazon; if you’re on Shopify or eBay, we’ll match you with the right expert for your needs.

Instructor Pricing: €10 for 30‑Minute Sessions

The pricing is very straightforward — just 10 EUR for a 30-minute session.

We set the price low because our goal isn’t to make a huge profit off these sessions — it’s about truly supporting new sellers.

We’ve seen so many beginners get overwhelmed by the information in various training courses without receiving that personalized guidance.

With Instructor, we aim to fill that gap and help sellers get on the right track.

And who knows?

Some of those beginners might go on to become very successful and continue to work with us as they grow.

That’s the long-term vision behind Instructor.

Vova: That’s a brilliant idea.

A lot of sellers run into problems and don’t know where to turn, and without proper guidance, they might eventually find answers through trial and error.

But with this service, they get tailored help at a great price.

Plus, by supporting them early on, they might even turn into loyal clients who grow with you and eventually recommend Fulfillment-Box to others.

It creates a kind of flywheel effect that just keeps building momentum.

-: Gentle Reminder :-

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Fulfillment Models: FBA vs. FBM Explained

Vova: I’ve got another question here.

There are different fulfillment models available today.

I personally work with FBA — we sell through FBA in both Canada and the US — but we’ve never really delved into FBM.

Do you offer services for both FBA and FBM sellers?

What’s the difference between the two, and what advantages do your clients get from each approach?

Vitali: That’s a great question.

In today’s market, we know that Amazon is increasingly tightening its rules, and new marketplaces are also gaining traction — TikTok is a prime example of a platform that’s quickly becoming popular for e-commerce.

With these shifts, it’s important for sellers to keep their options open.

That’s why we always recommend that sellers consider FBM (Fulfillment by Merchant) as an option, at least as a backup plan.

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Heads up — you probably already know the difference between FBA and FBM, but here’s a quick reminder:

FBA is when Amazon handles storage and shipping for you, so it’s more hands-off. In FBM, you’re the boss — you take care of everything yourself.

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Let me explain a bit about how our system supports this.

For instance, if a client imports products from China, they can send these products to a prep center in California, which is geographically the most convenient location to receive shipments from the Pacific region.

Once the products are received, the client can decide to send inventory to FBA for fulfillment, while handling returns through a separate warehouse in Indiana where processing costs are much lower.

This setup means that clients have complete flexibility.

They can choose which warehouse to use for which purpose based on their specific needs.

Because our warehouses are spread across the US, there’s naturally some variation in pricing.

For example, processing a return in Indiana may cost around $2, whereas the same process in California could cost up to $34, primarily due to higher labor and storage costs.

Imagine a scenario where a client has stock located in three different regions — say, California, Indiana, and Texas.

When a customer places an order, our system automatically determines the closest warehouse based on the customer’s location, and ships the order from there.

This minimizes delivery costs while still ensuring that products are delivered quickly.

It’s essentially similar to the FBA model, but with one major difference: the seller has full control over the fulfillment process.

Learn More About the FBA Model Here: How To Start Selling On Amazon (Private Label Model Explained Step By Step)

The entire system is fully automated — you set up your rules and preferences once, and then the system runs on its own without any need for constant manual requests.

This is especially important nowadays, considering the increasing number of Amazon account suspensions.

Relying solely on one account or one platform is always risky, so diversifying into different marketplaces like Walmart and eBay is a smart move.

In fact, we’re in negotiations with UPS right now to secure even better shipping rates than those offered through Amazon’s partner program.

We’re hopeful that very soon we’ll be able to offer our FBM solution at pricing that is not only competitive with FBA but also provides even greater flexibility and lower overall costs for sellers.

Vova: That’s really cool, man.

It sounds like what you’re offering is essentially logistics optimization for sellers.

The idea is to make everything as cost-effective as possible — making sure that with every sale, sellers maximize their profit.

Even when the process is complex, like handling a return in Indiana while managing stock from multiple warehouses, your system is designed to automatically calculate and coordinate every step.

I might not have understood all the technical details, but I really appreciate how your system handles everything so well.

Vitali: Exactly — everything is fully automated.

Once a client sets everything up according to their specific preferences, the system runs completely on its own.

It might sound a bit complex at first, but in practice, it’s completely hands-off.

You set it up, test it out, launch your operations, and then simply let it do its job.

There’s no need for continuous manual monitoring, which means sellers can focus on growing their business while the logistics run smoothly in the background.

-: Gentle Reminder :-

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Returns Management: Automated Processing and Removals

Vova: Next question — we briefly touched on returns earlier in our conversation.

Now, I’m curious. Do you handle returns?

Can an Amazon FBA seller send their returns to your prep center?

Is it possible to use your prep center address for processing returns?

Vitali: Yes, absolutely! 

We have a very flexible returns system in place that accommodates different needs.

Let me explain in detail: our returns service covers both what we call “FBA removals” and “FBA returns.”

The two are handled a bit differently.

An FBA removal refers to new products that have been sent back for specific reasons. 

For example, due to issues like an account ban or an activity restriction.

On the other hand, an FBA return involves products that were already sold through the FBA system, reached the customer, and then were returned naturally.

The processing costs are different for each of these types.

Moreover, we don’t just focus on Amazon — our return processing service is universal.

We even work with orders that originate from any marketplace, not just from Amazon.

In fact, we have several clients who use other fulfillment centers for most of their operations but choose our return processing because they value the efficiency and transparency we offer.

Some sellers initially test our return processing service and then fully switch over once they see its reliability.

Let me briefly explain how it works: when a return arrives, the seller receives an automatic notification.

They then confirm the return, and the order status updates automatically within our system.

The platform shows them detailed information about what happened to the product and its condition upon return.

For each client, we set up customized rules well in advance.

For example, if a product is returned and remains new, it can be restocked as new.

If it’s used or slightly damaged, it will be classified accordingly, based on the rules we’ve agreed upon.

Some sellers even choose to assign their own custom conditions or request that certain products be disposed of right away.

The entire process is fully automated; the system takes care of checking, updating, and restocking the item for resale without any manual effort.

This level of automation ensures that our return handling is not only flawless but also reliable.

Vova: That’s cool. Let me add your pricing page below so readers can easily see the costs for things like removals, receiving, and returns.

It’ll be helpful for anyone interested.

Fulfillment-Box Price List

Vitali: Thanks, and that’s one of the things that sets us apart.

Every warehouse’s pricing is clearly listed on our website so that sellers know exactly what to expect.

If you’re interested in our services, all the details — including pricing, terms, and our service offerings — are available at Fulfillment-Box.com :)

It’s all right there for you to review.

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Special‑Handling Items: Restrictions and Custom Quotes

Vova: Great. Now, let’s move on to product categories and returns.

What if a seller has a product that’s different from your usual inventory — for instance, a bike or even hazardous materials like Hazmat items?

Do you handle all types of returns, or are there specific restrictions?

How does that process work for products with unique requirements?

Interesting Read: 4 types of products you should avoid as an Amazon seller!

Vitali: Well, we try our best to cover the full spectrum of products.

That being said, the best approach for any client is to reach out and confirm with us before they list our address for returns.

This is especially the case if you’re dealing with items that are hazardous or restricted.

Some products cannot be stored in just any facility because they require specific handling or storage conditions.

For such items, the ideal solution is to request approval in advance.

For example, if you’re working with larger products — like furniture — it takes significantly longer to process and manage those returns, compared to something smaller and less complex like a computer mouse.

In cases where a product is unusual or has special requirements, we’ll ask for a custom price estimate to ensure that everything is done safely and in compliance with any regulations.

When a return comes into our system, it automatically displays the client’s specific instructions for that item.

These instructions are stored right in the product card under the client’s profile, so there’s no need for managing separate spreadsheets or external documentation.

If at any point the client decides that their instructions have changed — say, they’d now prefer a different way to handle the product — then they can update those instructions directly in the system, and we’ll follow the new process. 

This flexibility ensures that every product is managed according to the unique requirements of the seller, making the entire return process efficient and customized.

Vova: That’s excellent. I’m sure sellers will appreciate that level of customization and flexibility.

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Order Turnaround: 24‑Hour and Same‑Day Options

Vova: Now, I think another question many of us would have is about order processing times.

What are your standard time frames?

How quickly can sellers expect their incoming orders or returns to be processed?

Vitali: Great question!

We pride ourselves on our quick turnaround times.

Generally, our aim is to process all orders that come in during the previous day within 24 hours.

That means if an order is received yesterday, our team works to have it processed by today so that it’s ready for shipment by tomorrow.

We also follow a model similar to Amazon’s Prime service.

For instance, if an order is placed before 1:00 p.m., we’re capable of processing it on the same day — so the package could be shipped out on the very same day.

Of course, for same-day processing, we add an extra urgency fee because it requires an additional round of processing to ensure everything is expedited without sacrificing accuracy.

Vova: So, if I’m understanding correctly, there’s also a faster shipping option available.

That’s really cool — knowing that if a customer needs their order fast, there’s an option to push it through more quickly.

Prep Center Selection: Key Evaluation Criteria

Vova: Now, another aspect that might interest some of our viewers and readers: while today we’re focusing on Fulfillment-Box, many sellers out there are also on the hunt for the right prep center.

How does someone choose a good prep center?

If someone is just beginning to explore their options, what should they consider?

What do they need to prepare before reaching out, and how do they know which prep center is the right choice for them?

Vitali: That’s an excellent question, and it really comes down to several key factors.

The first aspect to consider is location.

You want to choose a prep center that is strategically positioned in relation to your target markets or your suppliers.

The location can make a big difference in shipping times and costs.

Check Out Fulfillment-Box Prep Center Locations

The second critical factor is experience and stability.

We've seen this happen a lot.

A prep center lands a big client and starts scaling quickly.

On the surface, it looks like success.

But then something shifts — maybe the client’s Amazon account gets suspended or their sales suddenly drop.

And just like that, the prep center, which had built its operations around that one client, begins to struggle.

There’s nothing too complex about it.

When a prep center depends too much on one seller, it becomes unstable.

That’s why small, garage-style prep centers might seem like a good deal at first — but they often come with challenges down the line.

Many of them are run by just one person, often without backup systems or extra staff.

If that person takes a break, burns out, or shifts priorities, there’s no safety net.

And when that happens, your inventory can get delayed, mishandled, or stuck with no clear path forward.

One effective way to manage this is to diversify and spread your inventory across multiple locations.

And that’s exactly what our network is designed to do: distribute your stock across several warehouses, so you’re not overly dependent on a single prep center.

Another very important factor is reputation.

Does the prep center have a solid track record?

Do they have any unresolved conflicts or issues in their history?

From our experience, reputation is crucial.

Issues like disagreements or operational hiccups might happen with any business, but what really matters is how quickly and effectively those problems are resolved.

Then there’s customer support.

If you reach out to a prep center and they don’t respond to your messages or pick up your calls, that’s a big red flag.

It can create a lot of anxiety, especially if you’re in the middle of managing a busy business.

That’s why we invest heavily in our support team.

We aim to be available 100% of the time, and while minor delays or drop-offs might occur occasionally, we’re always quick to acknowledge and fix any issues.

Additionally, every client who works with us gets a dedicated manager who oversees their operations across all our warehouses.

This means that if you ever have a question or a problem, you don’t have to speak with a different person each time — you have one go-to person who understands your business and your unique needs.

For our VIP clients, we even offer dedicated managers who handle requests as a top priority.

Automation is another essential consideration.

When you ask a prep center about their order processing times, you want to know how long it takes to process orders during both peak and off-peak seasons.

A prep center should be adequately prepared for busy periods, such as the high-demand quarter four, when everything needs to be processed very quickly.

It’s important to know whether the prep center relies on subcontractors or if they hire additional staff during those periods to maintain efficiency.

In fact, most of our new clients come to us after experiencing issues during quarter four with their previous prep centers that couldn’t keep up with the increased workload, leading to significant financial losses.

Finally, insurance plays an important role in determining reliability.

Imagine the scenario where your inventory gets lost or damaged — what choice do you have?

At Fulfillment-Box, we sign clear contracts with our clients that state we cover the cost of lost goods.

If something goes missing, we conduct a thorough investigation and ensure the client is reimbursed within a maximum of two weeks.

And of course, pricing is a major factor.

Our pricing is completely transparent from the very beginning.

We always advise our clients to review our pricing first, and if it works for their business model, then we move forward from there.

All these factors — location, experience, reputation, automation, customer support, and transparent pricing — fall under one big umbrella: reliability.

A reliable prep center is one that consistently meets your needs, supports your business growth, and provides peace of mind even during the busiest periods.

Vova: All right, Vitali — thanks so much for your detailed answers.

I really appreciate how you broke down each aspect of your returns process, order processing, and the factors that sellers should consider when choosing a prep center.

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Serial Numbers and Expiry Dates: Inventory Tracking

Vova: Here's another question for sellers who sell high-value products — especially those items that come with unique serial numbers.

For example, products like laptops, where every unit might have its own serial number, or perishable goods that come with expiration dates.

Do you work with such details?

Can you handle serial numbers and ensure that products with expiration dates are managed properly?

Vitali: Yes, we certainly do.

We have several clients who deal with products that have serial numbers, even though they may not be as common across all industries.

Take laptops as an example: while the overall model remains the same, each device has a unique serial number, and our system fully supports that level of detail.

You even have the option to choose which serial (or CRL) number should be sent out with a particular order — all of it is completely automated.

We’ve integrated API support for this function because we have a large client who relies heavily on it.

So, yes, the process runs 100% automatically.

The same level of automation and accuracy applies when dealing with expiration dates, particularly for perishable or time-sensitive products.

If a client sells items that have a limited shelf life, our system is designed to automatically prioritize orders for products with the earliest expiration dates first.

In fact, when creating an order, a seller even has the option to manually select a specific expiration date for the shipment if they need to.

This feature also works via our API, allowing you to automate everything if needed.

It’s a robust solution that ensures your products are managed by their unique identifiers and expiration schedules without any manual interference — a really solid option if your business depends on product tracking.

Vova: Great, that sounds like a very efficient system.

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Custom Inserts: Thank‑You Cards and Promotional Flyers

Vova: Now, here’s another question: What about inserts like thank-you cards or small flyers?

Let’s say a seller wants to include a little flyer or a card with a QR code that directs customers to their website or a special promotion — do you offer that kind of service?

Can sellers just send you the design, and you print and insert them into the packages?

Or do they need to ship their pre printed cards to you?

Vitali: Technically speaking, yes — we can print them for you.

However, in most cases, sellers prefer to send us their pre printed flyers or inserts.

For example, we have a client who uses five or six different flyer designs for various products.

The process is entirely automated through our system.

Each product in our catalog can be linked to a specific flyer, and when we ship an order, our system automatically determines which flyer from the seller’s available stock should be included with the package.

Once everything is set up, it just runs on autopilot.

You simply “set it and forget it,” knowing that each package will be outfitted with the correct insert as specified by your instructions.

It’s a hands-off process that ensures branding consistency without any extra manual work on your part.

Vova: Got it — sounds really cool and efficient.

2D Barcodes: Amazon Inbound Labeling

Vova: Now, one more question on that topic: What are 2D barcodes?

Vitali: That’s an interesting one.

I’ve heard quite a few discussions and interviews where people are excited about 2D barcodes, and while some might make it sound revolutionary, I take a very practical view of them.

Essentially, a 2D barcode is just a type of barcode label that is generated for an FBA shipment.

It’s designed for Amazon’s warehouse system to quickly identify what is inside a specific box, which helps speed up the entire shipping process.

These barcodes have been in use for over six months now — maybe even longer — and at this point, I believe almost every reputable prep center is using them.

They simply offer an easy way to streamline the inbound process for Amazon shipments, and in our operations, we always apply these labels to every shipment we send out.

It’s a tried-and-true method that works efficiently.

Vova: So, is this something you can download directly from Seller Central?

For example, say I’m creating a shipment from China to the United States — do my suppliers in China print the 2D barcode label and stick it on the box before shipping, or where do you actually get these 2D barcodes from?

Vitali: Well, to be honest, I’m not 100% sure if Seller Central allows you to download them directly.

For us, it’s all handled automatically through our system.

I haven’t had to check that detail closely because our approach integrates everything on our end.

Logically, I would assume that when you create a shipment in Seller Central, there should be an option to generate and print a 2D barcode.

But from my perspective, it’s more about how we incorporate that functionality into our workflow.

So I’m not completely sure if you can download it from Seller Central, but I can say for sure that in our system, it works smoothly without any problems.

Vova: So, a 2D barcode is basically an Amazon feature, right?

Vitali: Yes, exactly. It’s essentially similar to a QR code — a label with a QR code that Amazon scanners use to instantly verify what’s inside the box.

This significantly enhances the speed and accuracy of the shipment process.

Vova: That explanation makes sense.

-: Gentle Reminder :-

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Logistics Services: International and Domestic Shipping

Vova: Now, shifting gears a little bit to the topic of logistics: Let’s say a seller wants to ship products from your prep center to another location.

Do you handle that sort of logistics coordination?

For instance, what if someone wants to ship products from China directly to your prep center in the United States — do you offer any support in that area, and how does that process work?

Vitali: Absolutely, we do handle logistics.

Since our core business is centered on warehouse operations, we also manage the logistics aspect very efficiently.

We can ship products to our clients from anywhere in China, whether it’s shipping from China to the United States, from China to Europe, from the US to Europe, or even managing domestic shipping within the United States.

We offer very competitive shipping rates, so if someone has a shipping request, they can compare prices and choose what works best for them.

Our goal is to provide sellers with a one-stop solution for handling their entire supply chain — from having the products shipped to our prep center in the United States, all the way to sending them out to customers or even forwarding them to an Amazon FBA warehouse.

We take care of everything within our network, making the process as streamlined and hassle-free as possible.

Vova: So, to extend that example — if a seller buys products in China and reaches out to you — if I understand correctly, you could even ship those products directly to FBA as well.

For example, if they say, "Guys, I need help — I want to send our products straight to FBA from China," is that possible?

Vitali: Yes, of course.

We completely understand that a prep center is an additional step in the supply chain.

It’s not meant to be an extra expense that burdens sellers unnecessarily.

Instead, it’s there to actually support and facilitate the process when it makes sense.

If a client comes with a query, say, "We need help with shipping from China to our US warehouse — or maybe even straight to FBA if that works," we evaluate the request and provide a quote.

It’s as simple as giving a “yes” or “no” based on whether it makes sense for both sides.

The same logic applies when it comes to logistics for shipping to Amazon warehouses.

For example, if it’s a hazardous material or a Hazmat product, Amazon might not offer a partnership or label for that shipment. 

This leaves the seller to either find an alternative solution or ask us to handle it.

In that scenario, we step in to save time and cost. 

Essentially, it ends up being about the same as if they were trying to secure a shipping label on their own — but with us, everything is automated and incredibly simple.

We’re currently working with UPS, and I’m hopeful that very soon, we’ll be able to offer FBA shipping at an even lower cost than what Amazon's partner program currently provides.

This means we’re continuously expanding our services to meet the evolving needs of our clients.

Vova: That’s awesome. I also want to add that we’ve worked with various logistics companies before, and while they do help a lot, I remember a case where we needed to ship products from Canada to the US.

Most companies typically focus on China to the US or China to Canada shipments, which is great, but a solution for Canada to the US was missing.

It’s really good to know that you guys can at least look into that option and see if it’s something you can handle.

Vitali: Exactly, and as I mentioned, we’re proud to say that we also manage intra-European shipping as well as the movement of goods between different countries.

Since we operate in Canada, shipping from Canada to the US is definitely possible.

We can fully cover all logistics from Canada to the US or from the US to Canada without any problem.

That being said, it’s important to note that for very small shipments, this might not always be the most cost-effective solution.

In cases of single packages, it generally wouldn’t make sense for a prep center to process them.

For those rare instances, we advise our clients that it might be better for them to purchase their own shipping labels.

However, if you’re an existing client and your volume supports it, you can easily purchase the label directly through our portal.

Our aim is to cover as many shipping requirements as possible while ensuring that the solution is financially workable for your business.

-: Gentle Reminder :-

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Getting Started: Sign‑Up and Onboarding Process, Discount Code

Vova: All right, moving on to the next question — we already touched on this a bit earlier, but what are the first steps to get started with your services?

How can someone actually start working with you?

Is there a “Get Started” button on your website, or is it better to contact you via Telegram or email?

Vitali: The ideal way to get started is by submitting a request directly through our website.

This method ensures that our sales team can pick up your inquiry immediately and take the time to understand exactly what your needs are.

Once you submit your request, we analyze it to determine the most suitable prep center for your unique situation.

Many sellers already have an idea of which prep center they might want to use, and this decision often comes down to factors like location and pricing.

Some sellers prioritize lower storage costs, while others are more concerned with turnaround speed.

For example, our Chicago warehouse tends to have higher storage fees because the cost of warehouse space there is higher, whereas our facility in India might offer more affordable rates.

By reaching out through the website, we can evaluate these factors carefully: your expected order volume, the types of products you sell, and your specific shipping and storage requirements.

The request goes directly to our sales and support teams, who then make recommendations tailored to your needs.

After that, the support team handles the account setup.

Once onboarding is complete, you get full access to our ESL Pro platform and are seamlessly connected to your designated prep center.

It’s worth noting that we do not charge for the invitations to join, and there are no subscription fees involved.

The contract we sign is primarily for clarity — it outlines how we handle any potential issues and defines the terms of our service.

Importantly, signing the contract doesn’t mean you’re locked into working with us right away. 

In fact, you could sign the contract today and start using our services in one month, two months, or even three months later.

The timing is entirely up to you, and there’s absolutely no long-term obligation.

Vova: So basically, they just go to the website, sign up, and they're good to go, right?

It’s all completely streamlined.

Vitali: Exactly. All a potential client needs to do is submit a request through our website, and we handle the rest.

Ideally, the entire process is managed online so that everything is smooth and well-coordinated from the very first step.

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Vova: And when filling out that request, they can mention that they came from this article or its video.

That way, you’ll know they found you through our conversation — and maybe you can hook them up with a little bonus offer, too.

Vitali: Absolutely! We’ve decided to sweeten the deal.

If someone signs up and uses your name "VOVA" as a promo code,” we’ll give them two weeks of free storage at any of our warehouses, plus an extra 10% off their first month of warehouse services.

It’s our way of saying thank you for tuning in and giving them a great head start.

Vova: That's an awesome, generous offer.

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But I’m curious, how do they actually pay?

Do you accept PayPal, Payoneer, bank transfers, or what is your process?

Vitali: We’re very flexible when it comes to payments.

Pretty much any method works for us.

We accept PayPal, Payoneer, as well as direct transfers to US bank accounts and European bank accounts.

Thanks to our network, we can process payments easily in Europe, too.

Many of our sellers come from Eastern Europe and former CIS (Commonwealth of Independent States) countries, so we know how important it is to have payment options that don’t burden you with extra fees or transaction costs.

We can work out arrangements so that sellers receive an official invoice from our company and pay using whichever method is most convenient for them.

Vova: Got it — that’s really convenient.

It looks like we’ve covered everything about Fulfillment-Box and the services, logistics, and all the details behind it.

Entrepreneurial Mindset: Scaling a Warehouse Network

Vova: Now, I want to shift the conversation and ask you something about your own skills as an entrepreneur.

You run 24 warehouses, have a full team, a comprehensive website, a system for managing orders with 24/7 support — and everything is running so smoothly with teams in different countries.

How do you structure things?

What’s your mindset when building a system like this, because clearly the company is growing well?

How do you think about it, and what drives that success?

Vitali: I’ll say that, for me, the key has always been having the right people around me.

That’s the most important factor.

Back in the day, I used to work crazy hours, often doing everything by myself.

But now I structure my day so that I finish work by noon or 2 p.m. — it doesn’t happen every day, but that’s the goal.

And the reason I can do that is because I have a great team supporting me.

It’s not just about me; it’s about all the talented people I work with every single day.

I could never have built this operation alone.

The most important lesson I’ve learned is knowing when to delegate tasks, when to step back, and when to trust — and verify — your team.

That balance is really the golden rule in building a successful company.

-: Gentle Reminder :-

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Team Building: Hiring, Delegation and Trust

Vova: Can I ask you a bit more about building a team?

I mean, trust is key, and recognizing that you need a strong team is crucial. 

But how do you often find great people?

Do you grow with them over time, or do they somehow find their way to you?

Vitali: It’s really a mix of both.

First off, we set a high hiring standard and have our own HR team that carefully filters candidates.

But, at the same time, time itself is a great filter.

I have a strict personal rule — I’m a naturally soft person, so I find it really hard to fire people, and that can sometimes hold the company back.

That’s why I’ve made sure that someone else handles the tougher decisions when necessary.

My approach is simple: I tell my employees, “We’re here to work hard and make money, not to hold hands all day.”

One of the most important lessons I learned is recognizing when someone isn’t a fit and acting on it immediately.

Remember, if your employee isn’t getting something done, chances are you’ll end up having to do it yourself.

That’s a lesson you need to internalize quickly.

I’ll be honest — I'm naturally a bit lazy, and I’d rather delegate tasks than be stuck doing everything myself.

That’s why I rely on my HR team; they ensure that the candidates we select meet our standards.

We also have a probation period, and after that, we make a final decision about whether someone is a good fit.

Another important point is that you can always find someone — even if it’s just for a couple of hours a day.

I attend tunnel conferences and networking events, and I’ve met so many people this year, especially since we officially presented ourselves as a company and started putting ourselves out there.

I’ve spoken with many successful sellers, and the most common regret I hear is, “I wish I had started hiring sooner.”

People often tell me they should have brought in part-time help — maybe just two, three, or even four hours a day — because without delegation, you quickly get overwhelmed.

Sure, your first hire might not be perfect, or the second, third, or even the tenth hire might not meet all your needs, but you have to keep looking.

It’s a process, much like product research; finding the right person can take time.

There’s one more thing: as a leader, there are tasks you should never do yourself.

If you find that you’re always stuck doing routine tasks, then you’re not really leading — you're just working like everyone else.

Yes, at first you might make less money because you’re paying someone else, but in the long run, you’ll find that you’re also working less.

That’s the real payoff of delegation.

A leader’s job is to see the bigger picture and not be bogged down in day-to-day operations.

So, take the short-term hit, delegate as much as possible, and focus on where you really want the business to go.

Vova: Awesome — thanks for sharing these insights with us. 

-: Gentle Reminder :-

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Vitali’s Wish: Peace of Mind and Business Stability

Vova: Now, one last question: What would you wish for yourself this year?

It’s been a pretty interesting year so far, at least for me.

What about you — what would you wish for yourself?

Vitali: Honestly, I’d wish for peace of mind.

I’d really love to see everything run smoothly without any unexpected issues.

When it comes down to it, inner calm, less stress, and fewer surprises — that’s what truly matters for me.

Once you have that stability, everything else tends to fall into place naturally.

Vova: Yeah, that’s really interesting. Thanks for sharing. And to everyone reading, I wish you all peace of mind, great sales, and strong results.

Let’s all try to step out of the routine a bit more.

Personally, I’m still working on building my own team and moving away from day-to-day micromanagement, but I’m definitely making progress.

I’m on that journey — breaking out of the routine and becoming more of a navigator than a daily operator.

It’s actually a really interesting process.

Vitali: You know, stepping away from the main topic for just a second — I remember a period in my business journey about five years ago when I was doing everything myself.

And I mean everything from A to Z.

I did have a couple of employees, but it wasn’t until I discovered the power of social media, YouTube, and networking with other professionals that I truly began to delegate tasks.

It takes time, and everyone has their own path.

I used to work insanely long hours — from 8:00 a.m. until 1:00 a.m. — grinding for 14 hours a day.

That phase is completely behind me now.

The key is always to look around and figure out how to break free from the routine faster.

Sometimes, apps and tools can help, but often, you just need to bring in the right people.

Delegation is essential; you have to trust your team and keep moving forward.

The most important thing is never to stand still.

-: Gentle Reminder :-

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Book Recommendation: Working ON Your Business

Vova: Books can also be really helpful in stepping out of the day-to-day grind.

Have you heard of the author Michael Gerber?

He talks a lot about how to step back and actually work on the business instead of being stuck working in the business.

I’ve been in business since 2016 — not as long as you, but I’ve definitely gone through that same process.

When I started, I was doing everything myself, but I slowly moved into delegation.

I set up systems and learned how to structure processes properly — like figuring out what standard operating procedures are and putting them into checklists so that everyone knows exactly what to do.

Mentally letting go of the tasks, though, was one of the hardest parts for me.

Consulting Services: Mentorship and Process Optimization

Vitali: Yes, exactly. And on that topic, we actually offer two levels of business consulting.

We’ve teamed up with some great business experts — the same people who helped us build our own system from the ground up.

Together, we now offer mentorship programs for sellers at different stages.

One of them is designed just for beginners.

I didn’t bring it up earlier because this isn’t about pushing services — it’s about offering real support to sellers who need it.

Over time, if the fit is right, it naturally becomes a win-win.

For more experienced sellers, we have a second level of support: business process optimization.

That’s where a consultant actually steps in to help you build or improve how your business runs.

These are people we’ve worked with for over four years, and I completely trust them.

As for the pricing, the beginner session costs just €10 for 30 minutes, and the advanced one is €20 for 30 minutes.

That higher-level help is only for our existing clients, since those services are usually quite expensive — but we’re glad to offer them as an extra bonus.

-: Gentle Reminder :-

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Final Takeaways and Next Steps

I just want to wish you more growth, less time caught up in routine tasks, and to keep pushing forward.

And to everyone reading, I hope you all get to that next level as soon as possible.

Always look ahead.

Vova: Vitali, huge thanks for your time today.

Fulfillment-Box is definitely the best option if you’re looking for a great team to work with.

I really enjoyed this talk — it was fun, super insightful, and it was cool to touch on the mindset of a business owner.

Hearing your real experiences and insights based on actual results was incredibly valuable.

And to everyone reading, thanks for tuning in — don't forget to share your thoughts about it.

Thanks again, Vitali.

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_____________________

Conclusion

This wraps up my full conversation with Vitali from Fulfillment-Box, and I hope you found it as insightful as I did. Enjoy my coupon code VOVA and get great offers from Fulfillment-box.

We covered everything from handling FBA and FBM orders, serial numbers, returns, expiration dates, and shipping across borders — to building strong teams and systems that actually scale.

What stood out most to me was how Fulfillment-Box combines automation, flexibility, and real support into one well-oiled system.

Whether you're just starting out or already managing a complex operation, their tools and mindset are designed to help you grow.

And beyond logistics, Vitali's thoughts on leadership and delegation hit home — reminding me (and hopefully you too) that we don't have to do everything ourselves.

If we want long-term success, building the right systems and teams is key.

So take a moment to reflect: where can you delegate more, and what’s holding you back from scaling with peace of mind?

Let’s all keep moving forward.