How To Create Advanced Amazon Customer Experience - My QR Guide Review

Unlock Epic Customer Experience with My QR Guide

Hey there, I'm Vova Even, Amazon seller, and today we're diving into something super cool: how to make shopping an unforgettable experience for your customers!

If you're selling stuff on Amazon or any other e-commerce platform, you're going to want to stick around for this one.

You know that feeling when you're shopping online and everything just clicks?

The site's easy to navigate, you find exactly what you want, and maybe there's even a helpful guide answering your questions.

Yeah, that's the customer experience we all dream about, both as shoppers and sellers.

So, how do you bring that dream to life?

Enter My QR Guide software by Game On Group, an innovative tool that will have your customers coming back for more!

And get this, I've got a special deal for you: use my coupon code VQR5 and snag 5% OFF on the yearly plans of My QR Guide.

Recently, I sat down with Keshet Sella Zalika, one of the brains behind My QR Guide, for an in-depth chat you won't want to miss.

If you ever decide to use any services of Game On Group, please mention my name, Vova Even, and you'll get a great offer for all of their services.

You are also welcome to read my Game On Group review, with the founder, Chen Saban.

I've put it all down in writing here, but if you're more of a video person, no worries—just click below to watch us in action.

So buckle up, hang tight, and let's get this party started with my convo with Keshet! 🚀

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My QR Guide Discount And Coupon Code

I've got a special deal for you: use my coupon code VQR5 and snag 5% OFF on the yearly plans of My QR Guide.

Introduction

Vova: Hey everyone!

In today's article, I've got something really cool lined up for you.

We're going to talk about how to build a good relationship, or "rapport," with your customers on Amazon after they buy from you.

But that's not all, this is useful for Amazon sellers and even if you're on other e-commerce sites!

Wondering how this magic happens?

We're diving into the entire process: how data from these interactions can be collected, managed, and used to make your customer's experience even better.

The ultimate win-win is that not only will your customers be happier, but you'll probably see more positive reviews and fewer negative ones.

Who doesn't want that, right?

To help us master this, we're going to explore a tool that simplifies it all — My QR Guide by Game On Group.

Trust me, it's awesome.

I'm super excited because today I've got a special guest, Keshet Sella Zalika from My QR Guide and Game On Group.

I've personally worked with Game On Group to get certifications for my products in various countries and they offer a bunch of other cool services like sending gifts to suppliers.

So, Keshet is going to share her insights with us.

Meet My Guest: Keshet Sella Zalika

Vova: Keshet, we're thrilled to have you.

Can you tell us a little bit about yourself and then we'll dive into how My QR Guide can make everyone's lives easier?

Keshet: Hi everyone, it's so nice to meet you all!

Thanks for having me, Vova.

I'm the Project Manager for My QR Guide, which is part of Game On Group.

Just so you know, I'm also an Amazon seller like many of you.

What is Game On Group and My QR Guide

Keshet: Game On Group is awesome because we offer a full-circle, or 360-degree, solution for e-commerce entrepreneurs.

We've got everything from A to Z, and one of our special skills is actually creating startups.

My QR Guide was built by e-commerce sellers for e-commerce sellers.

We get your struggles, and we're here to help make things easier, especially when it comes to improving customer experience and rapport.

So let's get into it!

Vova: Absolutely, thank you for joining us, Keshet.

QR Codes and Their Usage

Vova: Before we dive in, let me break down the basics of QR codes for those who might not be familiar.

Keshet: Sure, Vova. Like, you want to shed light on how an Amazon seller could use a QR code in their product packaging, right?

Vova: Exactly! So, if you're an Amazon seller, imagine this: in every product box you send out, you include a small piece of paper.

This paper has useful information for the customer, but it also has a QR code or even a simple written link.

When the customer scans the code or clicks the link, they're taken to a webpage that you've set up in advance.

Keshet: And that is a game-changer!

Vova: Precisely. And if you're wondering what sellers could put on that webpage, let me tell you that the possibilities are endless!

For starters, you could collect customer data by having them fill out a warranty card, or ask for their email to keep them updated.

You could also direct them to a webpage featuring video instructions for using your product.

Next Level Customer Experience

Vova: So, the QR code is like a gateway to a world of better customer experience?

Keshet: Exactly, Vova!

The top sellers on Amazon know the secret sauce: elevating customer experience.

We need to stand out, make a difference, and create a positive, memorable experience for the customer.

Customer service doesn't stop once they've bought and received the product; it's an ongoing relationship.

We want to keep customers coming back, getting their positive feedback, and maybe even having them check out other stuff we sell.

Vova: Amazon's rules are pretty strict about direct communication between sellers and customers, right?

So how do we navigate that?

Keshet: You've hit the nail on the head!

Amazon is stringent about this, which is why a product insert can be a game-changer.

A well-designed product insert can motivate the customer to buy again, leave feedback, and even learn how to use and take care of the product better.

This not only adds value but also reduces the chances of returns.

Vova: But, there's a downside to using paper inserts, right?

Keshet: Oh, you're absolutely right.

The traditional way of using paper inserts has its drawbacks.

First off, it's not eco-friendly, and secondly, it's costly in the long run.

Worst of all, most people toss these paper inserts, so it's not a lasting impression.

My QR Guide Review

Vova: So how does My QR Guide solve these issues?

Keshet: If a customer faces a problem the next day, they might not even remember where to find help.

My QR Guide is all about taking customer experience to the next level.

It gives you a game-changing way to stand out.

Vova: How does it work?

Can you walk us through the process?

Keshet: Sure thing!

With My QR Guide, you can automatically generate a QR code using our system.

You then pass this QR code to your designer or supplier to include it on your product packaging.

When the customer scans it, they get redirected to a mini-site.

Vova: A mini-site?

What's that?

Keshet: The mini-site is like your product's home on the web!

You can include all sorts of important stuff there—product guides, user manuals, you name it.

For example, I created a mini-site just to demonstrate this, using a Bugaboo stroller, which is a brand I'm not affiliated with.

I recently became a mom, so it's a product close to my heart.

Vova: That's pretty cool.

What else can you do with these mini-sites?

Keshet: The possibilities are extensive!

We offer over 20 different tools to help boost your marketing strategy and take customer service up a notch.

You can even create pop-up banners with links.

For instance, in my demo, I included a pop-up that directs straight to Amazon for purchasing the product.

Vova: Wow, so it's like an interactive user manual, plus a marketing tool?

Keshet: Exactly! You can even include a chatbot on your mini site, which is another powerful tool for customer engagement.

The best part is the freedom it offers.

You can customize your content however you wish.

From adding images, and links, or even launching a new product.

Vova: That sounds incredible.

Can you give an example of how this could play out for a seller?

Keshet: Absolutely! Imagine you want to gauge customer satisfaction.

You could create an interactive question: "Are you satisfied with our product?" with responses like "Yes, I love it" or "Not really…".

If a customer selects "Yes, I love it," you could then prompt them with an appropriate message.

It can be something like, "Great! We're delighted to hear that. Would you mind sharing your experience with us Click here to share your precious feedback?"

Or, you can craft a message similar to what I made for my chatbot.

And then direct them straight to the product page to leave feedback.

Vova: That's smart!

But isn't there a risk with Amazon's terms of service?

Keshet: You bring up an essential point.

Our system operates within the guidelines of Amazon's terms of service.

It's essential to understand that while Amazon allows you to ask for customer feedback, you can't solicit only positive or negative feedback.

It's about honest opinions.

It's up to sellers to ensure they use the tool in alignment with Amazon's guidelines.

The primary purpose is not just to get reviews but to genuinely understand how customers feel about your product.

This can be invaluable in highlighting areas for improvement or potential issues in the production chain.

Vova: That's a comprehensive tool.

Beyond feedback, what other features can be added to the mini-site?

Keshet: The possibilities are vast.

You can add assembly images to help customers set up the product or highlight its benefits.

You can also embed videos demonstrating how to use or assemble the product, making the customer's experience even smoother.

Videos are super helpful because let's face it, not everyone understands the printed manual.

Videos can be paused, rewound, and played again, making it super easy for the customer to follow along.

Vova: That's a fantastic point!

People are more likely to watch a quick video than read through a manual, especially in today's fast-paced world.

Keshet: You hit the nail on the head, Vova!

We're in an era where everything is instant.

No one has the time to read long manuals. 

And videos are a perfect solution for that.

They're quick and efficient, and reduce the chances of customers returning the product because they couldn't figure it out.

Vova: So what else can be added to the mini-site to improve the customer experience?

Keshet: Alongside videos and chatbots, you can also provide written manuals in a digital format.

This is a game-changer for scaling up your business and making it more accessible.

You can upload PDFs on any subject related to your product.

It could be a manual, a blog article, or tips to maximize the use of the product.

Vova: That's super cool!

What if I'm selling in a diverse market?

Like, the U.S., where people speak various languages?

Keshet: That's a fabulous question.

One of the great things about our platform is that you can upload multiple guides in different languages.

So, let's say you have customers who speak Chinese, Spanish, or even French.

You can have manuals and guides available in those languages to cater to their needs.

But it gets even better—our system has the capability to translate those guides into any language the customer prefers.

Vova: Really? So even if I provide the guide in English, the system can translate it?

Keshet: Yes, exactly.

When a customer downloads the guide, they can translate it into their preferred language.

In fact, there's no need for you to create the guide in English.

For instance, if I'm a native French speaker, I can upload my guide in French, and customers can easily translate it into any language, like English.

It's as simple as that.

So, if this guide is originally in English but I want it in Chinese,

I'll just choose the language for translation and click "View Translated Guide."

Then, boom! 

This is what I'll see:

A guide in Chinese!

We're doing everything we can to ensure that the customer has a seamless, inclusive experience.

Vova: That's incredible.

So what about customization? 

Can the landing pages be designed differently based on what sellers want to achieve?

Keshet: Absolutely!

Customization is key in marketing, and our platform is designed with that in mind.

Sellers can design these landing pages to fit their specific needs and strategies.

You're not limited to a one-size-fits-all template.

You can insert images, videos, product specs – basically, anything that reinforces the value of the product they've purchased.

Vova: That's what I'm seeing on your Bugaboo mini site.

So, for instance, if I bought this stroller, I'd scan the QR code either from the box or perhaps even a label on the stroller itself, as you mentioned.

And then this digital platform pops up with so much more than what a traditional product insert would offer.

From a customer's perspective, this is incredibly valuable.

Keshet: Exactly, Vova.

And remember, with a traditional product insert, you're limited by space and information.

It can't be too cluttered or overwhelming.

But with a digital approach, there's so much more flexibility.

Not only can you provide unlimited information, but you can also easily adapt and update that information based on customer feedback or changes in your marketing strategy.

And that's a game-changer.

For instance, if you had a physical product insert and did a mass production run of, let's say, 10,000 units and then realized after selling 2,000 units that your strategy needs to change, you'd be in a tough spot.

With traditional inserts, making changes would be costly and time-consuming.

But with our digital platform, you can update your strategy in just a few clicks.

Vova: That's incredible, not just in terms of adaptability, but also for collecting customer data, right?

Keshet: Absolutely, Vova!

Our platform has the option for customers to sign up for warranties or join a club, and in doing so, they agree to the terms and conditions of the site.

This allows you to collect valuable customer data like names, phone numbers, email addresses, and even locations – all within the bounds of the terms of service.

Vova: Wow, so it's not just about improving the customer's post-purchase experience, but it's also an incredible tool for customer retention and data collection.

Keshet: Exactly!

This data helps you to understand your customers better, tailor your marketing strategies, and also provide targeted offers or promotions.

And once the customer is in our ecosystem—say they've logged in for a warranty or joined a club—the opportunities for interaction don’t stop there.

They get access to a whole slew of additional features that further enhance their experience.

Vova: What kind of features are we talking about here?

Keshet: Well, beyond just the warranties, users can access FAQ sections, which might save them a call or email to customer service.

They can submit questions directly through the platform, saving you time and streamlining the customer service process.

And one of the features I'm particularly excited about is the cross-selling and upselling functionality.

Vova: Upselling? How does that work?

Keshet: Glad you asked!

Sellers can showcase up to three other products they offer on the platform.

When customers click on them, they can see videos, product specifications, and other relevant details.

And if they're interested, they can be redirected to purchase the product, whether that's on Amazon, as in our example, or another online retailer.

It's a seamless way to introduce customers to more of what you offer.

Now it's important to say I always speak Amazon because I'm deeply rooted in that ecosystem.

However, our platform isn't exclusive to Amazon sellers.

It caters to all e-commerce vendors, allowing for the customization and adaptability that they need to enhance their post-purchase experience.

Vova: That's a good distinction.

But circling back to the user experience, I have some concerns.

Let's say a customer scans the QR code and lands on the page.

If they aren’t immediately prompted or enticed to register or engage further, how do we ensure they don't just close the window and potentially forget about the whole thing?

Keshet: Great point, Vova.

Our platform offers a couple of solutions.

First, you can set it up so that certain features or content are only visible to registered or logged-in users.

This creates a sense of exclusivity, and the promise of valuable content might encourage them to register.

So when the QR code is placed on the packaging or the product, we always encourage sellers to provide clear calls to action alongside it.

Never just slap a QR code on a box without context. Instead, instruct customers on why they should scan it.

For instance, "Scan this code for assembly instructions," or "Scan to register for your 24-month warranty."

This way, you're providing them with an immediate value proposition that motivates them to engage.

Vova: So, essentially, you make it clear what the benefit of scanning the code is, so they are more likely to take that step?

Keshet: Exactly.

And once they've logged in, they get access to a more enriched, personalized dashboard that elevates the entire customer experience.

They can track their warranty, for instance, or even reach out to the seller directly, in this case via WhatsApp.

Vova: That sounds like it's much more interactive and provides greater value than just a simple product insert.

Keshet: Absolutely, and it's also evergreen.

Unlike a printed insert, which might get lost or thrown away, this digital platform is always accessible.

Customers can revisit it to find guides, check warranty status, or even explore other products you're selling.

And all of this can be updated or adjusted by you, the seller, at any time, which is an enormous advantage.

Vova: Plus, it looks like customers can also contribute to this platform.

Keshet: Yes, they can add their own guides or tips related to your product, fostering a sense of community and shared knowledge.

It becomes more of an interactive experience rather than a one-way communication channel.

The warranty status is still pending, and I've made it possible for customers to reach out to me, the seller, directly via WhatsApp.

This is all about enhancing communication and ensuring that customers always have a direct line to us should they have any queries or concerns.

Vova: This does seem like a much more streamlined and organized way to manage customer interaction.

Keshet: Precisely.

Moreover, customers can access the website again anytime they want, so it's a continuous touchpoint.

And unlike physical inserts that often get misplaced or discarded, the digital interface is always there, always accessible.

They can revisit to check out other mini-sites they've accessed or even see ones they haven't explored yet.

Vova: It sounds like everything a customer might need or want to know is all in one place.

And I imagine this also simplifies things for the seller.

Keshet: Absolutely, Vova.

Let's shift gears and take a look from the seller's perspective—what we refer to as the "vendor" view.

This dashboard is the control center for the seller.

From here, they can create and manage mini-sites, and product guides, and generate QR codes.

While the QR codes are auto-generated to align with specific product guides, sellers can customize them if needed.

This ensures that every product has its own unique digital touchpoint.

Vova: So, it's basically a comprehensive management system.

Keshet: Exactly.

As you can see, on this dashboard, sellers can view vital metrics.

For example, they can view the number of active QR codes, the guides they've created, the mini-sites in use, and if they've opted to sell through our platform.

They can even track their total sales and active warranties.

It’s designed to be intuitive, so sellers can swiftly navigate through and access whatever they need.

Vova: And I see there's an option for direct support too.

Keshet: Yes, we believe in a hands-on approach.

So, if sellers ever face an issue or have a query, they can immediately reach out to our My QR Guide support team.

Or if you prefer a self-help approach, we've got an extensive library of video and written tutorials that walk you through how to use each of our tools effectively.

It's all designed to make the process as straightforward as possible.

Vova: That's great!

Having those tutorials must be really helpful for people who are just getting started.

Keshet: Absolutely, we want to make sure our users are comfortable and confident in utilizing the platform to its full potential.

How to Create a Product Guide Inside My QR Guide

Keshet: Shall we jump in and create a product guide and mini-site together?

Vova: Sure, let's do it.

Keshet: Great. Adding a product to our platform for cross-selling or upselling is very straightforward.

You can include products at the end of the mini site as I've shown you before.

And creating a product guide is just as simple.

All you need to do is upload pictures and information, which can then be accessed through the mini site.

Vova: Sounds good. Is it complicated?

Keshet: Not at all, it's a very user-friendly experience.

Let me show you.

I'll choose a product, let's say "Stardust," for our demonstration.

From there, it's pretty much a copy-paste operation.

You can copy your product details from wherever you have them saved and just paste them here.

We can time it if you want, to see just how quick and easy it is.

Now let me search for the ASIN, which is the Amazon Standard Identification Number, for those who might not be familiar.

Once I have that, I can categorize the product within our internal My QR Guide categories.

It doesn't have to be the same as Amazon's categories.

You can also add subcategories if you want.

Vova: That's flexible. Now what's this about built-in SEO?

Keshet: Ah, yes, one of my favorite features.

You can add SEO, or Search Engine Optimization, directly to your product page, which boosts its visibility online.

This is crucial for attracting organic traffic.

You can add tags, a meta title, a meta description, and even a meta image for the product.

All of these contribute to how well your product page will rank on search engines like Google.

Vova: So it's not just confined to your platform, but also contributes to online search visibility?

Keshet: Exactly. It's like having a product page that's optimized for both our platform and the broader internet.

It gives you more opportunities to be found and, consequently, increases the chances of sales and engagement.

So, essentially, when people search for your product on Google, there's a good chance they'll find your My QR Guide page even if they didn't initially scan the QR code.

It expands your online presence across different platforms, like Google and social networks.

Vova: That's amazing.

So, while you're filling out the details, I see you also have an option to embed a video and images, and even specify an external link for purchasing.

Keshet: Exactly, Vova.

We've tried to make this as comprehensive as possible.

You can upload videos and images and even set meta tags for SEO.

For the external link, you can specify where you'd like to direct your customers for purchasing—be it Amazon, eBay, or any other platform.

There's a field where you can enter your ASIN, SKU, or any other identifier, and then select which platform button you want to display, like "Buy with Amazon."

Vova: That's very versatile.

What about the description?

How flexible is that?

Keshet: The description section is incredibly flexible.

You can customize the text, change colors, insert images, and much more.

Think of it like an enhanced product listing.

You can even add what Amazon sellers call A+ Content—like high-resolution infographics that add value to your listing.

Vova: But what about the resolution?

You mentioned something about high-resolution infographics.

Keshet: Oh, yes, good catch.

If you're going to use infographics or any other visual elements, make sure they're high-resolution.

The last thing you want is for a potential customer to zoom in on an image and see it pixelated.

That could impact their perception of your brand negatively.

Vova: That makes sense.

Quality really is in the details.

Keshet: If you do it like A+ content, ensure the visuals are clear and crisp.

Let's move on.

You can add detailed specifications here, which I recommend you do to provide as much information as possible to your customers.

A simple copy-paste from your original source should do it.

Vova: I see. So, the guide is essential for creating a mini-site?

Keshet: Precisely.

At its core, the product guide is essential.

How to Create a Mini Site Inside My QR Guide

Keshet: You can't create a mini-site or generate a QR code without a product guide.

However, while creating the mini-site, you don't have to utilize every feature available.

If you only want a product guide and a QR code, you can start with that.

Once it's set up, you can consider how best to incorporate various marketing strategies and add additional features.

Vova: So, the basic guide is the foundation, and from there, you can enhance and build upon it.

Keshet: Exactly. And as I mentioned earlier, My QR Guide isn't just a platform for creating product guides and mini-sites.

It's also a search engine of sorts.

If someone visits myqrguide.com, they can search for a product to check if it has a product guide available.

They can then download the guide and even have an option to purchase the product.

Vova: That's a nice feature!

But if someone scans the QR code, it directs them to the mini-site, correct?

Keshet: Yes, it does.

And here's another perk: you don't need to worry about buying a domain, hosting, or even hiring a developer.

Everything happens within the My QR Guide ecosystem.

We handle all the technical aspects for you.

Keshet: You just need the ability to left-click and right-click on your mouse.

That's the level of tech-savviness required here.

Vova: I can manage that.

I'm not a developer by any means, but I can click!

Keshet: Exactly, it's all very intuitive.

Now, let's name the mini-site, and then we're good to go.

Oh, it looks like I've already created a mini-site with this name.

A good reminder to myself to clear my demos.

Vova: Oh, is that a problem?

Keshet: Not at all.

This gives us a chance to explore another feature.

You see, each mini-site generates a QR code automatically.

But what's great is you can edit that QR code.

You can change its frame, and colors, and even insert your brand logo into the code.

Vova: Really? That's super useful!

Keshet: Absolutely. Let me show you.

I'm switching to this frame for the QR code.

A quick preview and save, and there we have it.

This is your QR code, and you can download it straight away.

Vova: And this is what I would give to my supplier or use in my packaging?

Keshet: Correct.

Whether you're creating standard packaging or something more special, this is the QR code you'd integrate into the design.

Keshet: So let's see the mini-site that we've created.

Sometimes it might seem like there's a hiccup with the display.

It could be your internet acting up, or perhaps multiple users are affecting it.

Vova: Well, these things happen, right?

Keshet: Definitely, and it's actually a good time to mention that we're continually upgrading the system based on feedback from our users.

We even have a beta group that works with us for these improvements.

Vova: That's reassuring, especially given how fast-paced and dynamic e-commerce is, particularly on platforms like Amazon.

Keshet: Absolutely, the landscape is always changing.

So it's crucial for us to adapt and improve based on the market's needs and the feedback from sellers like you.

Now, let me quickly erase the previous mini-site and set up a new one for demonstration.

Vova: Sounds good.

It's nice to know you guys are actively updating the platform.

Keshet: All set. And voilà, here's the new mini-site, fully functional.

You'll see images of the product, product information, and product specifications.

Vova: This looks amazing!

I see there's a chatbot here as well.

Keshet: Yes, exactly.

The chatbot is universal to all the mini-sites you create.

It allows your clients to communicate with you, ask questions, and even share suggestions on how to improve the product.

Vova: That's a fantastic feature.

It's not just about selling a product; it's about building a relationship with the customer.

Keshet: You can share the guide directly from the mini-site, and there's even a 'Buy Now' button that takes the customer straight to Amazon.

But that's not all—there are tons of other features you can add to your mini-site to make it even more robust.

Vova: Such as?

Keshet: Well, for starters, you can add related products for upselling or cross-selling, include a company profile video, and even incorporate slides.

Plus, you can add more PDF guides, edit the club form for joining clients to your club, and add links to social media, FAQs, and customer reviews.

And of course, there's the pop-up feature we saw earlier.

Vova: That's a lot! It sounds incredibly customizable.

Keshet: Absolutely, everything is customizable.

You can rearrange the content, change background colors, alter the font—pretty much everything.

And each page on the mini site as well as the website itself is SEO-optimized.

So you have a meta image, meta description, and metadata for each product.

Vova: And there's an option for chat support too?

Keshet: Yes, you can choose to activate chat support or not.

It's entirely up to you and what suits your marketing strategy best.

Vova: What if someone is selling on Shopify or WooCommerce, for example?

Keshet: Great question.

If you're selling on Shopify or WooCommerce, you can actually import your products directly into our system.

This includes reviews, images, and other content.

Our platform will automatically generate a product guide and even products to sell based on your existing listings.

You can also see here in the reports the clients who have joined your club or warranty program.

This gives you an overview of customer engagement right at your fingertips.

Vova: So it's like a built-in CRM?

Keshet: Exactly. And not just that, you can even enable options for customers to reach you via WhatsApp.

So, from a vendor's point of view, you can see all this information. 

How long their warranty remains, whether to approve or disapprove it and even view any files they've uploaded.

Vova: That seems like a great way to keep everything organized and streamlined.

Keshet: Absolutely, and we also have a selling report feature if you're selling directly on our platform.

Plus, there's a client report that basically lists all your clients.

You'll have their names, emails, locations, and even the specific mini-site and page they registered from.

Vova: So, you're saying I would have a ready-made email list for marketing?

Keshet: Precisely. And speaking of which, we have an email marketing module where you can create templates, set up automation, and schedule when emails will be sent.

Whether it's after they join the club after they register their warranty, or even for specific dates like Valentine's Day or Christmas.

Vova: That's incredible. Anything else?

Keshet: Oh, there's more.

You also have a customer ticketing system.

If customers have an issue or question, they can open a support ticket and talk to you directly.

Vova: That's a lot of direct communication with customers.

Keshet: It's a major benefit, really.

All this direct communication is absolutely legal and encouraged.

You can – as mentioned earlier – even set up a chatbot to handle some of the more routine queries, allowing you to focus on other aspects of your business.

And here is my chatbot.

This feature enables online messaging between you and the customer, and it's very interactive.

Vova: Show me how it works.

Keshet: Sure. So let's say a customer has a question about their warranty.

They can select the warranty category and then ask, "How do I claim my product warranty?"

The chatbot can then guide them by providing a pre-set answer that directs them to the warranty section of the mini-site.

Like this – click here, and it takes you to the warranty page.

Vova: That's convenient. So it's basically like an FAQ but interactive?

Keshet: Exactly. But if the customer needs further help, they can simply click on a button that says "Need Help," and that will initiate a live chat with you.

Vova: That's a lot of control you're giving to the vendor.

Keshet: Absolutely. You get to decide what the chatbot says, what options are available for the customer, and even the content of the automated messages.

Everything is customizable to align with your strategy and brand voice.

Vova: What if I'm not available to chat?

Keshet: Great question.

You can set up a message that customers will see if you're not online.

This can direct them to open a support ticket so that you can address their issues later.

Vova: That's really thoughtful and comprehensive.

Keshet: Our aim is to make the platform as versatile as possible while giving sellers full control over their customer interactions.

After all, good customer service is crucial in e-commerce, and we want to help vendors excel at it.

Keshet: You can even choose that here, deciding whether the chatbot's avatar is a man or a woman, and even change its name.

So instead of "Keshet," it could be something like "Mika," which creates a more personal experience for the customer.

Vova: Wow, that's a neat little detail to add.

Keshet: Right? And it doesn't stop there.

Under the Reports section, you can actually see data related to the mini-sites you've created.

You'll get insights on customer behavior, like how much time they're spending on each page, where they're coming from, how many times they return, and even the devices they use to access your mini-sites.

Vova: So it's like having an analytics dashboard built into the platform?

Keshet: Exactly. And we're continuously developing AI to provide more comprehensive data that can better inform your marketing and business strategies.

Vova: This is like a one-stop-shop for everything e-commerce.

Keshet: Precisely. We've tried to think of everything that an online seller might need, and we've rolled it all into one platform.

The goal is to streamline your operations and improve the overall customer experience.

Keshet: Do you have any questions, Vova?

Vova: No, I think we've covered pretty much everything.

I mean, before we get to pricing and all that, I must say this is incredibly comprehensive.

And for those interested in the costs, you can always use my code VQR5 to get 5 percent OFF the yearly plan.

Prices may change in the future, but all the details you need will be there.

My QR Guide Pricing and Price

Vova: So what's the pricing?

How does it work?

I've got a special deal for you: use my coupon code VQR5 and snag 5% OFF on the yearly plans of My QR Guide.

Keshet: Perfect question, Vova. I'm just gonna delve into that.

You can find all pricing details on our website, myqrguide.com.

We also offer tutorials and customer support to help you get the most out of our platform.

Now, when it comes to the packages, we offer four different options.

Vova: Let's hear them.

Keshet: First, we have a Free package, which is more geared towards clients rather than sellers.

It lets you create a product guide but without the QR code and the mini-site functionality.

It's a bit like what I demonstrated earlier where I made a product guide first and then created a mini site.

Vova: Got it. So what's next?

Keshet: Next up is our Basic package.

This is aimed at sellers.

With this, you'll receive a single QR code for one product guide and one mini-site.

Essentially, one QR code is designated for one product, which leads to a specific mini-site.

Vova: Makes sense. And the other packages?

Keshet: The Silver package allows for up to 10 QR codes, so essentially, it's suitable for up to 10 different products.

For those with larger inventories, our Premium package provides up to 100 QR codes.

Vova: And how is the billing structured?

Keshet: Each of these packages is based on an annual subscription.

However, the prices you see listed on the website are broken down per month.

It's structured this way because, given the nature of QR codes and product inserts, short-term subscriptions just aren't practical.

Vova: Right, it's not something you change every month.

Keshet: Exactly. The QR code is on your product insert, and these aren't items you'd frequently change.

Vova: Well, it all sounds pretty straightforward and offers a lot of flexibility depending on the seller's needs.

Keshet: Let's stick to the topic of the product itself.

As you grow your business, you can easily upgrade your package.

What I mean is, that you could start with the Basic or Silver package if you have only a few products.

Then, as your inventory grows, you can move up to the Premium package.

Essentially, you can start small with one or two products to see how it goes and then upgrade as you see fit.

Vova: That sounds like a flexible approach, which is great.

Keshet: Exactly, it's all about giving our users the flexibility to scale their business how they see fit.

So, that wraps up our packages.

Vova: Perfect. Now, I just want to note for the readers that if you're wondering whether you need all these features, especially if you're launching your first product, consider the long-term view.

If you're planning on building a brand over the years, even if initially only one person scans the QR code, you've started building a direct channel of communication with your customers.

I've used a system like this before with ManyChat and found it extremely valuable for launching new products.

However, ManyChat is a bit different because it's tied to Facebook, which comes with its own set of restrictions.

The pricing model is also different.

ManyChat starts at around 40 bucks a month and you pay per contact, whereas your model is more focused on the number of products and QR codes.

Keshet: Right, each has its own benefits and limitations, but our goal with My QR Guide is to provide a comprehensive, flexible solution for private label sellers who want to directly engage with their customer base.

Vova: Absolutely, and I would say that any private label business needs this kind of solution to collect good feedback, launch new products, and maintain a direct line of communication with customers.

Now, for those selling on Amazon and shipping hundreds of units, a common question is, "What percentage of people actually scan the QR codes?"

Keshet: It varies, but in our experience, the range can be around 5 percent.

The numbers really depend on the product and whether it requires instructions, which would prompt more scans.

Vova: Interesting. So there's a trend of increasing QR code usage?

Keshet: Yes, the trend is definitely growing.

As people become more comfortable with scanning QR codes, we anticipate the percentage of scans to increase.

And it's not just limited to Amazon or e-commerce; the trend is growing across various industries.

Vova: That makes a lot of sense.

QR codes are becoming ubiquitous, so it's smart to leverage this trend to improve customer experience and build a more interactive brand.

Keshet: Exactly, that's the aim.

We want to provide a tool that adapts to these growing trends, making it easier for businesses to engage directly with their customers in a meaningful way.

Vova: The fact that QR codes are becoming so widespread in everyday life, from pharmacies to toothpaste, indicates a growing trend.

This will only continue to make platforms like My QR Guide more and more useful.

Keshet: Absolutely, it's a trend that's only getting stronger across all industries.

With My QR Guide, we want to tap into this growth to provide a centralized, intuitive system for direct customer engagement.

Vova: And from a pricing perspective, it's quite economical compared to other platforms, especially considering the direct communication feature.

Keshet: Yes, that's a key point.

This system was created out of the need for direct, efficient communication between sellers and buyers.

And as you mentioned, the pricing is competitive, especially when considering the long-term value it offers.

Vova: What I also like is that this system allows us to manage customer issues proactively, avoiding negative reviews on Amazon.

Keshet: Absolutely, one bad review can significantly harm your business on Amazon.

Many customers don't even know where to leave a review or are opted out from email communications.

My QR Guide offers a solution to directly address these issues.

Vova: Definitely a game-changer.

Thank you for coming on, Keshet.

You've provided excellent insights and I think our viewers will find My QR Guide to be a very beneficial tool for their businesses.

Keshet: Thank you for having me, Vova.

We at Game On Group are always here to offer A to Z solutions for e-commerce sellers.

It's been our focus for over 20 years, and we love doing it.

Vova: Perfect, we'll include all relevant links in the description for those interested.

Have a great day, Keshet.

Keshet: You too, Vova.

If anyone has any questions or needs further information, we're always available.

Thank you and bye everyone!

Vova: Bye everyone, and thanks for reading!

___________________

Conclusion

So, that's a wrap-up of my discussion with Keshet about My QR Guide, an innovative platform designed to revolutionize the way businesses and customers interact.

I've got a special deal for you: use my coupon code VQR5 and snag 5% OFF on the yearly plans of My QR Guide.

What makes this system groundbreaking isn't just the fact that it uses QR codes, which are becoming as commonplace as selfies and smartphones, but the way it empowers businesses to engage with their customers directly and efficiently.

Imagine this: you're a business owner who's worked tirelessly to create an amazing product.

Naturally, you'd want to offer your customers the best possible experience, right?

My QR Guide helps you do just that! It's not just a tool for information delivery; it's a full-fledged communication hub.

Instead of customers aimlessly clicking around your website, My QR Guide provides an organized, interactive experience.

Customers can get information, ask questions, and even solve problems without waiting for a customer service agent to become available.

Now, let's talk about the benefits of direct communication.

In an age where bad news travels fast, especially on platforms like Amazon, one negative review can be like a stain on your favorite shirt.

You know it's there, and it's all you can think about. But what if you could catch that stain before it sets? My QR Guide offers you that opportunity.

If a customer has an issue, they can tell you directly.

This allows you to solve problems before they escalate into negative reviews.

It's like having a built-in early warning system for your business.

You might be wondering, "Okay, but what's the catch? All this sounds too good to be free."

Well, you're correct; it's not free.

But the pricing is structured in a way that allows businesses of all sizes to benefit.

From small businesses with just one product to industry giants with hundreds, there's a package designed to meet your needs.

And because it's an annual subscription, it means you invest once and reap the benefits all year long.

Let's not forget the real star of the show: data.

In a world driven by data, knowing how your customers behave can be the golden key to long-term success.

My QR Guide doesn't just facilitate customer engagement; it tracks it.

How long do customers spend on each page?

What's the most clicked link?

The data can be your roadmap to refining and optimizing the customer experience.

In conclusion, My QR Guide offers a compelling combination of direct customer engagement, efficient problem-solving, data analytics, and affordability.

It's an all-in-one solution that's not just keeping up with the times but is one step ahead.

And in today's competitive business environment, being one step ahead can make all the difference in the world.