Sellerboard Support Email: How to Get Help Fast

How do I actually get in touch with Sellerboard support team?

If you’re using Sellerboard and run into a problem or just need some guidance, you might be wondering that…

The good news is Sellerboard has a dedicated team ready to help you, and reaching out to them is easier than you think.

The main Sellerboard support email is support@sellerboard.com.

But before you hit send, let’s walk through what you can expect when you contact them, the kinds of issues they can help with, and how to make the most out of Sellerboard as a tool for your Amazon business.

Oh, and if you’re new to Sellerboard, I’ve snagged a special deal for you - you can try it free for 2 months instead of the standard trial.

Get Sellerboard 2 Months Free Trial

This gives you plenty of time to explore its features and see how it fits into your Amazon business workflow before committing.

What Is Sellerboard and Why It’s Useful for Amazon Sellers

Sellerboard is an all-in-one profit analytics and business management tool for Amazon sellers.

It’s widely used for tracking profits, handling PPC analysis, managing reimbursements, and keeping an eye on key financial metrics.

If you’re selling on Amazon, you already know how quickly the numbers can get messy - from fees and refunds to ad spending.

Sellerboard helps simplify that by giving you a clear, real-time picture of how your business is performing.

Here’s a full walkthrough of Sellerboard’s features where I sat down with Jenny Adams from the Sellerboard team to go step by step through the platform:

Prefer reading?

Check out the full written tutorial on using Sellerboard: Sellerboard Tutorial and Review.

How to Reach Sellerboard Support via Email

Here’s the simplest way to get help:

Email: support@sellerboard.com

When you email them, try to be as specific as possible about your issue.

Include:

1. Your account email (the one you use for Sellerboard).

2. A clear description of the problem.

3. Screenshots (if applicable) - this helps them understand faster.

They also have a live chat option inside the Sellerboard dashboard, which can be useful for quick questions.

Get Sellerboard 2 Months Free Trial

What Kind of Help You Can Get Through Sellerboard Support

Not sure if your problem is something they handle?

Here are some common areas where their support team can help:

1. Account setup questions - Problems connecting your Amazon seller account.

2. Profit calculation issues - When numbers don’t seem to add up.

3. PPC tracking - Questions about interpreting advertising data.

4. Feature guidance - Understanding how a specific tool inside Sellerboard works.

5. Technical errors – Bugs or glitches you might come across.

I’ve also written a detailed guide on how Sellerboard’s accounting features can support your FBA business - read it here: How Sellerboard Accounting Can Make or Break Your Amazon FBA Business

Common Questions and Issues Addressed by Sellerboard Support

Here are some examples of what other sellers usually contact them for:

1. Why do my profit numbers look off compared to Amazon’s reports?

2. How do I set up automated cost tracking for my products?

3. Can Sellerboard pull data from multiple marketplaces at once?

4. How do I interpret the refund analytics section?

5. I’m having trouble connecting to a new Amazon account. What should I do?

The support team is familiar with these types of questions, so don’t hesitate to reach out. Again, many of those are covered in out full Sellerboard tutorial.

Get Sellerboard 2 Months Free Trial

Best Practices When Contacting Sellerboard Support

To save time and get your problem solved faster, here’s what I recommend:

1. Be clear and concise - Explain the issue in simple terms.

2. Attach visuals - A screenshot or short video can help them understand what you see.

3. Include time frames - If the issue started after a certain date or event, mention it.

4. Check their help resources first - Sometimes the FAQ or documentation inside Sellerboard already has the answer.

How to Make the Most of Sellerboard’s Features

While support can help with immediate issues, learning how to use the tool effectively can prevent a lot of headaches.

For example, understanding how to set up Sellerboard CoGS (Cost of Goods Sold) or how to analyze PPC performance can give you a clearer view of your profits.

If you’re new or still figuring out its features, I highly recommend taking time to explore everything it offers.

And once you’re done with that, the next step is knowing what Sellerboard will cost and which plan best fits your business.

Click to read my guide on that: Sellerboard Pricing & Price Plans Review

Conclusion

If you’ve been hesitant to reach out to Sellerboard support, don’t be.

Their team is approachable, knowledgeable, and responsive.

Whether you need help setting up your account, understanding your analytics, or troubleshooting an issue, emailing support@sellerboard.com is the way to go.

And if you’re not yet a user, that extended trial is a great way to experience Sellerboard risk-free.

Get Sellerboard 2 Months Free Trial

P.S. - We also have a tutorial of how to use Sellerboard for Shopify, enjoy!